Career Profile, Salary, & Job Outlook —
What does a Hotel Clerk do?
Hotel Clerks are the first point of contact for internal and external customers at a hotel. They coordinate room reservations, greet hotel or lodging guests at arrival, and check them into their rooms. Clerks must maintain knowledge of room rates and housekeeping schedules to coordinate room availability. They also provide customer service to guests during their stay and complete check out when they depart.
How much does this career make?
According to Glassdoor, Hotel Clerks maintain a national annual salary of $26,309, which is an hourly wage of $12.65. Entry-level hotel clerks start around $19,000 annually. Senior-level clerks make an annual average of $37,000. The range in salary widely depends on factors including skill, seniority level, and location.
What impact does this career have towards the hospitality industry?
Hotel clerks ensure that hotels function smoothly and guest expectations are met consistently. They are the face of the business and represent the hotel to the general public.
What is the job outlook for a Hotel Clerk?
Projections show that hotel revenue will grow to $950 billion in 2022. According to the U.S. Bureau of Labor Statistics (BLS), job opportunities for lodging managers (including Hotel Clerks) are expected to grow by 9% during the 2020-2030 decade (www.bls.gov).
How to kick-off your career:
- Work on your customer service skills.
- Get experience as a receptionist.
- Take a communications or public speaking course to get comfortable speaking or communicating your ideas.
- Explore the NYU x Hospitality And Tourism Industry Essentials online course.
Assistant Manager, North America at Dubai Tourism
Hospitality And Tourism Industry Essentials contributor
Concierge | Night Manager | Guest Relations Manager | VIP Lounge Assistant | Hospitality Services Coordinator | Hotel Event Coordinator