How To Become A Hotel Clerk

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Career Profile, Salary, & Job Outlook —

What does a Hotel Clerk do?

Hotel Clerks are the first point of contact for internal and external customers at a hotel. They coordinate room reservations, greet hotel or lodging guests at arrival, and check them into their rooms. Clerks must maintain knowledge of room rates and housekeeping schedules to coordinate room availability. They also provide customer service to guests during their stay and complete check out when they depart.

How much does this career make?

According to Glassdoor, Hotel Clerks maintain a national annual salary of $26,309, which is an hourly wage of $12.65. Entry-level hotel clerks start around $19,000 annually. Senior-level clerks make an annual average of $37,000. The range in salary widely depends on factors including skill, seniority level, and location.

What impact does this career have towards the hospitality industry?

Hotel clerks ensure that hotels function smoothly and guest expectations are met consistently. They are the face of the business and represent the hotel to the general public.

What is the job outlook for a Hotel Clerk?

Projections show that hotel revenue will grow to $950 billion in 2022. According to the U.S. Bureau of Labor Statistics (BLS), job opportunities for lodging managers (including Hotel Clerks) are expected to grow by 9% during the 2020-2030 decade (www.bls.gov).

How to kick-off your career:

  • Work on your customer service skills.
  • Get experience as a receptionist.
  • Take a communications or public speaking course to get comfortable speaking or communicating your ideas.
  • Explore the NYU x Hospitality And Tourism Industry Essentials online course.

Soraya Alolama

Learn from: 

Soraya Alolama

Assistant Manager, North America at Dubai Tourism

Hospitality And Tourism Industry Essentials contributor

Related Careers:

Concierge | Night Manager | Guest Relations Manager | VIP Lounge Assistant | Hospitality Services Coordinator | Hotel Event Coordinator

How To Become A Concierge

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Career Profile, Salary & Job Outlook —

What does a Concierge do?

A concierge works in a hotel. They assist guests by providing recommendations for entertainment and then coordinating those accommodations. They make reservations for restaurants, travel arrangements, procure tickets for events, and set up sight-seeing tours. As a client-facing position, they need to have exceptional customer service skills. A concierge may also work as a front desk attendant.

How much does this career make?

According to the U.S. Bureau Of Labor Statistics (BLS), Concierges maintain a national annual salary of $32,380, which is an hourly wage of $15.57. Entry-level concierges start around $27,300 annually. Senior-level concierges make an annual average of $40,540. The range in salary widely depends on factors including skill, seniority level, and location.

What impact does this career have towards the hospitality industry?

A concierge is crucial to guest relations. They create and coordinate memorable experiences for guests. Concierges can secure reservations in exclusive restaurants, find tickets for sold-out Broadway shows, and arrange for local entertainment.

What is the job outlook for a Concierge?

The hotel industry is expected to grow to $950 billion in 2022. According to the U.S. Bureau of Labor Statistics (BLS), job opportunities for lodging managers (including Concierges) are expected to grow by 9% during the 2020-2030 decade (www.bls.gov).

How to kick-off your career:

  • Brush up on your interpersonal skills.
  • Get familiar with your local restaurant and entertainment scene for recommendations.
  • Take a communications or public speaking course to refine how you communicate your ideas.
  • Explore the NYU x Hospitality And Tourism Industry Essentials online course.

Soraya Alolama

Learn from: 

Soraya Alolama
Hospitality And Tourism Industry Essentials contributor
Assistant Manager, North America at Dubai Tourism

Related Careers:

Hotel Clerk | Night Manager | Guest Relations Manager | VIP Lounge Assistant | Hospitality Services Coordinator | Hotel Event Coordinator

Student Success: Reid Conlon, Hyatt Chelsea

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Reid enrolled in the Hospitality and Tourism Essentials online course to give him a head start on graduate school. He reflects on the course and his student success.

I learned to analyze trends in the industry, market to different groups, and create my own business plan.

ON CHOOSING HOSPITALITY & TOURISM ESSENTIALS —

I enrolled in this online course to prepare myself for the travel industry profession. I am actually going to grad school at New York University to earn my Masters in Travel and Tourism Management. So, I knew the program would be professional and educational.

ON BEING A YELLOWBRICK STUDENT —

All of the Vacation Planning Assignments were great practices for helping consumers plan a great vacation.

STUDENT ACCESS IN REAL-LIFE APPLICATION —

I learned to analyze trends in the industry, market to different groups, and create my own business plan. The world of travel and hospitality is always changing. However, the industry is able to adapt to new trends and will evolve with new creative ideas.

ON THE PAST & WHAT’S NEXT —

My student success looks like beginning to work at the Hyatt Chelsea in New York City. I will apply what I have learned in this course.

To keep up with Reid in his travels, follow him on Instagram @reidconlon.