I enrolled in Hospitality & Tourism Industry Essentials so I could…
Improve my knowledge in the Tourism and Hospitality Industry, to drive excellence and 5-star service.
Where are you working now?
Corporate Trainer in Customer Service for Airbnb Project, Lisbon.
Why did you think the course was right for you when you enrolled?
I’ve always had an interest in the Travel and Tourism Industry. I wanted to have an up-skill in this field. Life is a constant learning and improvement experience.
How did the course prepare you for working in the hospitality industry?
It made me aware that it is not only about hotels and restaurants, but it is an entirely new world to be prepared for in order to achieve an outstanding service experience.
What assignment, course, and/or instructor sticks out in your mind or taught you something valuable?
Event planning – How to use the space that has no purpose at this point for different business conferences and events, at a reduced price.
What would you say to a friend about Hospitality & Tourism Industry Essentials?
If you are currently stuck and not sure where to take the step-up from, this course is a great source of inspiration.
What is your biggest takeaway from this program?
I never expected to be so fond of Sales and Entrepreneurship. Enjoyed the class, and how interesting and easy it is integrating.
