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Customer Service Representative

Footwear Customer Service Representatives provide excellent customer support through responding to questions and comments via phone, email, and live chat with speed, empathy, and professionalism.

What does a Customer Service Representative in Footwear do?

Footwear Customer Service Representatives provide excellent customer support through responding to questions and comments via phone, email, and live chat with speed, empathy, and professionalism. Moreover, they are responsible for researching sneaker orders, shipments, discounts/promotions, and problem-solving customer inquiries to ensure customer retention and satisfaction. They also follow up on written correspondence, including escalating necessary inquiries to customer service Team Leaders and Managers to ensure problem resolution.

How much does this career make?

According to Glassdoor, Customer Service Representatives maintain an hourly wage between $15-24 in 2021. Annually, this hourly wage amounts to $31,200-$50,600, with the range widely depending on factors including skill and seniority level.

What impact does this career have towards the sneaker industry?

Footwear Customer Service Representatives are responsible for providing world-class customers service on behalf of a brand or company. Their role is to also lead problem-solving and act as a point of communication between customers and operations to ensure a healthy sneaker purchasing experience.

What is the job outlook for a Customer Service Representatives?

By 2022, there is a projected volume growth of 4.0% in the footwear market.  According to the U.S. Bureau of Labor Statistics (BLS), job growth in customer service is projected to show little or no change from 2020 to 2030. Despite its limited growth, there has been a steady number of openings year after year. (www.bls.gov).

Matt Priest, Sneaker Industry Essentials

Learn from:
Matt Priest
Sneaker Essentials contributor,
Footwear Distributors and Retailers of America

President and CEO

Related Careers:

Footwear Authentication Specialist | Reseller | Store Manager | Sneaker Order Fulfillment Associate

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