This article will discuss two aspects of the marketing process: analyzing sales over time and collecting feedback. These details are crucial since you want to know whether your product is a success or not.

Because you’re continuously attempting to improve your customer service, gathering feedback is critical. When it comes to client connection building, the first thing to remember is to make sure you’re offering customers what we call “perceived value” in marketing, which is an essential concept.

Perceived value relates to a customer’s internal assessment of whether a product is worth the price you’re asking. This value is in terms of both money and the time and effort it takes to obtain it. As a result, you’re continually striving to make sure you’re in sync with your customers’ perceptions of value. It would be best if you also kept in mind that customers sometimes misjudge value and cost.

Consider how a rare ingredient for a scent or a special pigment for a cosmetic will significantly increase the price of your product. If your customer doesn’t value the unique ingredient, you’re not going to pay for it because it doesn’t match their perceived value. This area is where you should get input regularly.

You must ensure that your assessment of your proposition’s value correlates to the customer’s sense of value. You’ll do this because you want to build long-term connections with your customers. The main objective of marketing is to increase consumer loyalty. You strive to gain and build long-term relationships with your customers.

Repeat customers are more likely to generate more profits for your business. The 80/20 rule in marketing suggests that 20% of your clients account for 80% of your profits, which is a significant amount of money. You should make a considerable effort to cultivate long-term customers.

To do so, you must first figure out what their needs and wants are. A customer’s need is something they can’t live without. Customers crave or desire something based on their personality, culture, or society. Marketers of beauty products and fragrances tend to focus on wants rather than needs. To establish a devoted customer base, you’ll need to concentrate on this topic.

Attracting customers and keeping customers are two separate matters. Customer relationship management (CRM) is how businesses tackle this critical issue of customer relationships. CRM encapsulates the marketing process. It’s the method of establishing and keeping profitable customer relationships by providing superior value and satisfaction to all of your customers.

In 2016, the global beauty and personal care industry was valued at almost $444 billion. This dollar amount includes skincare, haircare, color cosmetics, fragrances, and other beauty-related products. This is a very large and profitable industry. Growth is predicted to be positive over the next five years.

So, who are the biggest names in the beauty and personal care industry? Let’s take a look at the top five companies by retail sales volume.

1. The L’Oréal Group is a French corporation that owns L’Oréal and Lancome. For additional information, visit the L’Oréal Group’s website. You’d be surprised at what you’d find, as they’re likely to own one or two of your favorite brands.
2. Procter & Gamble is an American company that makes excellent drugstore items, such as Oil of Olay.
3. Unilever is a large multinational company with a unique history. The company is from both the Netherlands and the United Kingdom. They also sell products like Dove all around the world.
4. Colgate-Palmolive is an American company focusing on drugstore beauty and personal care products such as Irish Spring.
5. The Estée Lauder Companies has an extensive luxury portfolio. Tom Ford beauty goods are owned and distributed by this American corporation.

In 2016, the L’Oréal Group took the #1 spot in the beauty and personal care industry. Even though they already have a strong portfolio, they continue to acquire or purchase exciting new brands. For example, they’ve purchased high-growth brands like IT Cosmetics and Urban Decay in recent years.

“All of beauty has changed because of technology,” explains Sophia Panych. “The first is backstage, primarily because I’ve done Fashion Week. I covered Fashion Week for eight years. I’ve gone to Milan and Paris twice a year to cover the shows. And that is something that has completely changed, not just for editors in magazines, but for the people that work backstage-the hair, the makeup artists, the models.”
Technology—and social media—has exposed something that used to be private and secretive. Exclusive is now broken wide open. There are no secrets left.
It’s changed how we talk about beauty makeup trends. Trends don’t really exist anymore because of social media. You get so much information at once, there’s no chance for something to build for six months and become a trend that everybody copies. It’s changed how important Fashion Week is in terms of those beauty trends.
Beauty brands work so fast now. Social media and technology have completely changed how brands strategize their product launches and how they get the news out about products to their consumers. The playing field has changed, and everybody has to shift their strategies and their plans. If the companies are changing their plans, the editors have to change how they cover them. It’s a cycle.
Panych continues, “As an editor, we work a lot faster and produce a lot more content. So that’s another thing that has definitely changed.”

In the beauty industry, packaging designers often work for beauty companies alongside a team of professionals from marketing, design, engineering, research and development, materials, suppliers, manufacturers, and production professionals. Packaging designers make a product ready for sale, says Candace Allenson, a professor at the Fashion Institute of Technology (FIT).

Where do packaging designers work? This question comes up frequently, not only where they work in terms of the kind of companies they work with but also their actual workspace. Online beauty education students are curious where designers work and what a packaging design agency looks like and where they are headquartered, says Marianne Klimchuk, a design professor at FIT.

In this digital world, there are design agencies around the globe and packaging designers can work from anywhere. A designer may work for a small firm and a large brand or for a large agency on a small brand, such as Glossier.

It’s important to know there are hundreds of agencies around the world that just work on packaging design. They are not graphic design firms or advertising agencies. In the beauty sector, there are packaging design agencies that only work in the beauty category.

The design team or designer often works in a creative environment. A space filled with visual stimulation, desktop computers, and lots of physical resources at their fingertips, from packaging samples, design tools, sources of visual inspiration, and, ideally, a collaborative environment. Some designers work at home as a freelance independent designer or a work from home agreement.

Whatever the work situation, the physical environment in which a package designer works may resemble that of an architect or graphic designer. The space in which creativity happens should be engaging, inspiring, and a place for collaboration. That’s ideally how stellar packaging design comes together, especially in the beauty business.

We understand a lot more about marketing than we used to. An important part of the marketing process is identifying and analyzing your target customer.

After this point, the marketing process involves creating your first product and deciding on a price. Once you’ve set your price, you need to find ways to distribute it and promote it.

Marketing professionals use a tool called the marketing mix to help build their businesses and organize products.

The marketing mix is sometimes referred to as the ‘Four P Model’. But what are the ‘four P’s?

The first P is product. What kind of product is your target customer going to be interested in? For example, if you own a fragrance brand, consider the different aromas that people enjoy in each area of your target demographic. Different fragrances will be popular in different countries and even within the different regions of each country.

The important thing is to understand your customer and develop a product that’s going to appeal to them.

The second P is price. It’s not only important to have a product that is going to appeal to your target customer, but you have to have a product that your target customer can afford.

Make sure the price matches the product. Take a look at what kind of products are sold by other companies and compare them to your product. You can use this comparison to determine your price. Set your price so that it is accessible to your customers but will also provide you with a profit so you can grow a successful business.

The third P is called place or placement. You might also hear marketers call this distribution. This involves finding a place to sell your product, whether that’s in a brick-and-mortar store or online.

The final P is promotion. This involves communication and advertising to let your customers know about your product.

We fragrance everything from perfume to bath and body products, cleaning products, household products, and home fragrances.
We may not realize it, but all products have a base odor. Fragrance is then used to either mask or neutralize a scent, or to add something new to the product.
The addition of fragrance is used to enhance the experience of consumers and meet their needs or demands. Specific fragrances can target specific consumers. It’s often cultural and demographic tastes that dictate what we gravitate towards. We tend to look towards what we’re familiar with.
The generations also provide different tastes and influences. Socio and economic factors can change the trends in architecture and colors. Fragrances really mirror those trends. For example, younger generations prefer fruity fragrances, while older generations may have grown up with floral, green, powder, or heavier scents.
Another example is that American cleaning products are fragranced with pine and citrus notes, while Latin American cleaning products are fragranced with lavender. Baby products in the US use powdery notes, while in Europe orange flower and citrus notes are used for baby products.
We’re also drawn to fragrances that make us feel positive emotions like feeling special, powerful, confident, sexy, successful, clean, energized, or relaxed. Sometimes we select a fragrance based on the mood that we’re in or the experience that we’re going to have for the day. Citrus notes, for example, are energizing notes and make us feel fresh and clean. Heady floral fragrances in ambers and woods can make us feel sexy or feminine. And in the workplace, we might want to choose a fragrance that is not too intrusive or distracting but makes us feel confident.
In a competitive environment, fragrance can really make or break the viability and success of any given product. If you don’t like the way something smells, it will be hard to purchase it for the second time. Fragrance is the key.

There are numerous product categories. They are skincare, haircare, fragrance, personal care, and color cosmetics.

Color cosmetics include foundations, lipsticks, and eye shadows. Over-the-counter (OTC) also falls under this category. OTC refers to products purchased without a prescription from a doctor. For example, skin tint with SPF.

As you can see, the product forms for color cosmetics are rather general. But, there are classifications inside each subcategory. Eye shadow, for example, can be further divided into creams, powders, and hybrids, such as demi press, slurry, and amorphous textures.

A baked powder is a product that undergoes a particular high-temperature curing or baking process to provide a product that is both wearable and weightless on the skin.

A slurry powder is an example of a powder subcategory. This technique converts powder into a mud-like consistency. It also produces a dry powder that’s ultra creamy and smooth.

The industry is moving toward hybrids due to our need for innovation and multi-use products. A hybrid combines qualities from two or more groups. A moisturizer with color and SPF, such as a BB cream, is an example. Another example is a pearl-infused primer that contains a skin-brightening cream.

The distinctions between skincare and cosmetics are becoming increasingly blurred. Transformative textures for tactile and visual senses, such as powder to lotion, cream to water, oil to lotion, cream to oil, foam to liquid, or new color forms, such as color shifting, transforming, and encapsulating, are becoming essential.

Swirl technology combines a variety of uses and colors into a single composition. It isn’t only visually appealing in lip gloss, lips, creams, hybrids, foundations, tints, skin creams, and primers. Special effects are especially significant since they provide various benefits while also satisfying a craving for beauty.

These ingredients provide a new texture or advantage that you can add to these formulas. Infusing a skin tint with extra moisturizers for quick hydration, SPF in a lipstick, and highlighters in a concealer are just a few examples.

Are you curious about the manufacturing process of the cosmetics industry? Cosmetics are the marriage between art and science and are made from a wide array of ingredients and processes.
The cosmetic development process begins with an idea, whether it is something new or an improvement on a current product. Ideas could come from brainstorming sessions, or they could be brought on by market or customer requests.
A brief is then created for the labs to begin the work. The brief outlines all the parameters needed to make the product successful. These include the product claims, texture, payoff, packaging, price, whether it is vegan, and if it will be dermatologist tested. As many details as possible are included in the brief so that the chemist knows from the beginning what the criteria is.
Once the formula is developed, the product developers start testing for efficacy. This preliminary testing is meant to give feedback to the chemists so they can perfect the product.
Once the product has met the criteria, a more in-depth testing occurs of the formula. The packaging is also tested against heat and cold extremes. If all tests are passed, the product then requires a scale-up.
A scale-up is the process of taking the product from the lab, to manufacturing, and finally to the shelf. This part is critical in the cosmetic development process. If the scale-up is not successful, then you must head back to the drawing board.
The scale-up starts with a pilot, which is a smaller quantity being made. This is normally a good learning experience for all. Observations are made by chemists, engineers, operations, and product development.
Once the pilot is successful, a full-scale production is run. After the pilot, product development works on more testing, whether it is with consumers, clinical labs, and other safety testing.

The beauty industry and beauty brands continue to grow at a rapid pace and so do the companies that support the beauty business, such as contract manufacturers.
Beauty is a growth industry and it’s increasing at a rapid pace. What is driving this growth?
The key factors are:
* The new efficient distribution channel of the internet
* Convenience and democratization of brands
* Selfies
* The need to create and be an individual
* The demand for natural and environmentally-friendly cosmetic products
* Customization and new technologies.

The industry is led by brands, whether large multinationals or smaller indie brands. However, there is an entire network behind the scenes that supports these brands. These companies are the manufacturers of the products, the packaging makers, the ingredients suppliers, or the machinery engineers. They are highly specialized experts.

Companies called “contract manufacturers” take care of all the details so that the brands can focus on their customers. These manufacturers can specialize in a specific field, such as pencils, or offer a full array of color cosmetics, skincare, and hair care. The expertise is supported by chemists, engineers, operations, and product developers that work collaboratively on making products that deliver to the needs of the brands.

So now that we understand contract manufacturing, what is the difference between that and private labels? I like to use the analogy of couture and ready-to-wear in fashion. The couture is a contract manufacturing, one of a kind, specialized for you. The ready-to-wear is private label, ready, available, in these shades, finishes, ready to be delivered to you.

Private label allows a new brand to start without a large minimum requirement of manufacturing, packaging, and testing costs. Formulas have already been tested, scaled up, and proven.

This also allows for speed to market, where a three to six-month test for a new formula would be required. A private label formula already comes with all the testing and documentation needed. We’ve reviewed contract manufacturing and private labels.

There are many careers available in these two categories for anyone interested in anything beauty.

Marketing has changed a lot in the last couple of years and the future of marketing is going to get even more defined as the years go on.

Traditionally, marketing focused on identifying your target demographic and figuring out how to reach the people in the demographic. With the advent of social media, the number of customers that you can reach as a business has increased tremendously,

So, how can you approach marketing on social media? The most common methods are through paid sponsorship campaigns, where you pay to have a certain group of people targeted through your sponsored advertisements, and through posting organic and original content. The latter of by the far the most authentic

This is commonly referred to as digital marketing and it’s much more popular than traditional marketing nowadays. To start a business, you’re more likely to use Instagram and Facebook than post an ad in Vogue.

To be taken seriously nowadays, your brand needs to have thousands of followers. Ideally, around 30,000. To grow your audience to this number, it’s the same method as if you’re trying to grow your personal account. You need to post on a daily basis and your content needs to be relevant to your industry. This applies to both Instagram and Facebook.

A great way to begin is planning out the images you’re going to post for the next two weeks. This way, you can plan your feed and visualize how it’s going to look. One-third of your posts should be functional arguments, where you describe your products to your customers. The other two-thirds of your posts should be emotional and editorial.

Divide your content into these two categories so you can plan an even spread of functional and emotional content across your channels. This way, your feed looks visually appealing to your audience and catches their attention.