“Let’s talk about soft skills and hard skills. You may probably own some of them already, but you just didn’t know. It is important to look back at your personal experiences and your professional experiences,” explains Tiago Valente. “I am sure that if you look back and you reflect on your journey, on your personal and professional journey, you will find out not only the skills that I’m about to mention, but many others that can inform your practice in UX and UI, [or UX design and UI design.] Those are your superpowers. And like I said, I’m sure you already own most of them.”

“When you talk about product design, at least from a product design perspective,” Daphne Lin adds, “you have to be comfortable learning all these new hard skills. Yes, you have to know user experience design. You have to know interaction design, interface design, etc.”

But research is something that you should be interested in diving into. Visual design, or creating visual design systems, should be something you’re interested in. All those things will definitely make you a better designer.

“When I say hard, they’re not that hard. You will learn them. And that’s why we’re here,” says Valente. “The first skill within this category is user research. User research involves creating surveys, interviewing people, handling focus groups, and market research. All that user research — it’s very important.”

And, it’s a crucial part of this process because it is what will give you actual valuable data, data to create user personas. Later on, these user personas will give you an even more detailed information that summarizes your findings throughout your user research.

A particular type of research that UX design professionals typically do is called generative research. In this type of research, designers will often engage their end users to come up with UI ideas or solutions.

One thing you can do to practice generative research is to have each person you interview come up with their “perfect solution.” Draw it out with them. Ask them where the search bar should go or what the buttons on the screens should do.

Do not feel limited to what is actually possible. Have your testers dream big and imagine big. Ask them what they want to get to, what they would like to see, and what they would like to actually do. “The point of this is not necessarily to go out and design exactly that, but to understand, what the motivators are behind that, and to spark some ideas within yourself,” says UX design educator Daniel Holtzman.

The idea behind generative research is to co-create. Instead of thinking about what users need or listening to what they think they need, it is to sit down with them and ask them their biggest challenges. If you had a magic wand and could do anything, how would you solve their challenges? Ask them to draw this solution for you or build it from very simple prototyping materials.

Any UX workshop that you do with your users which involves the co-creation of a solution will be 100% more powerful. This is because your users have all the answers. “They know. They are there every day with their challenges in the settings that they are, in the cultures that they are,” states UI design professional Rinat Sherzer. Asking your users to help you design a solution will bring out ideas that you could never have thought of.

One of the most significant lessons that you should take away from your online UX design education is not to solve for someone, but to solve with them. Listen to the stories, then let them imagine a solution. Let them draw, act out, or prototype the solution. Through these responses, many new challenges will arise, and you will always get their perspective. You can then go and refine, iterate, and work with their prototypes. Getting users’ points of view and co-creating with them is priceless.

The mark of success in your online UX design education is having the ability to translate insights into designing equitable, inclusive products. It is especially important for everyone on your UI design team to be on board and in the room throughout the entire design process. This way, everyone will understand why the insights you are focusing on are important.

For visual and UX design, you should try to have a mindset of intersectional identity. What does this mean for your product? For example, let’s say you are designing a mental health product for communities of color to be matched with therapists of color. What imagery do you think about? What language would be important?

What features would such an app need to have? Let’s say some users might not speak English as a first language. These people should be able to select an option in a form that would match them with a therapist speaking their first language and thus better speaking to their needs. It is important for each feature in your UI to be implemented into wireframing, mockups, and the visual design process.

UX professionals also need to be thinking about how different people would react to the products they engage with. This is the reason why intersectionality is so important.

Continuing with our example, you are trying to make a product tailored for people of color. You have the imagery down and feel like the result is inclusive; perhaps pictures of people of color are included in the marketing materials.

However, you may test the app on a user over 60, who might not see themselves using the product. Simply saying “let me get a bunch of people of color in the materials” may exclude age, gender, or other important components of intersectional identity. To ensure that everyone truly feels seen, it is important to have each component in your mind as you design.

There are a lot of different techniques to use when looking at product development. The various techniques go beyond product design and development. We call the type of research that we do “generative research.” We call it “generative” because it’s not necessarily about quantified research. In quantified research, we can have access that can inspire thoughts and ideas. For this reason, it is necessary to make such techniques part of product design education. It means including it in online product design education too.

We’re interested in inspirations that allow us to look at problems differently. In this case, we are trying to surround ourselves within project spaces. Frequently, and for the longest time, it’s been boards on a wall. More recently, that’s turning into more virtual project spaces, where it’s possible to modify things much more.

Most importantly, we’re trying to immerse ourselves and surround ourselves with inspirations. We immerse ourselves in these inspirations that allow us to look at a problem holistically and get at specific insights. Sometimes, that comes from detailed ethnographic research, where we spend time with people in their homes so that we can understand the tasks that they’re doing. Also, we may be looking at the whole context around using a specific kind of device or technology.

Many times, we are also pulling inspiration from similar products and trends. Again, we are looking at the culture of how people live. Often, we’re designing for different cultures, sometimes in other countries.

At the same time, there’s culture and subculture. You can define it in very narrow slices as you’re looking at who you’re trying to connect to within a brand. In this case, we’re trying to create a very holistic picture as much as possible through imagery. It is often on the wall through notes and quotations from people who we might speak to within a culture or subculture. As we do this, we are looking specifically at some technologies. You can use these technologies in parallel with what we’re designing toward.

We work to get those things together into territories. Then, we might look to design within and try to create personas around the person who we’re designing toward. We want to connect those personas to real things that we see in real life with real people as much as possible.

We try hard not to fall back on our predisposed way of thinking about the person’s identity. We want to get outside of ourselves. We want to have empathy toward the life of the person who we’re designing toward. In this effort, you dive in and look for solutions that can help the identified persons.

“A product design project begins a number of different ways,” says Alicia Tam Wei. “Sometimes it’s about something that annoys you. Sometimes it’s about something that’s a big dream of yours. Sometimes it’s about something that you wish existed. It’s often kind of like the ultimate wish fulfillment.”

Stephanie Mantis states, “I think it’s important to figure out why you’re doing something. So for me, oftentimes, my product development starts with a need, be it functional and physical, or emotional and more personal.” “First,” she continues, “identifying what am I trying to do and why, is an amazing place to start. If it’s your problem, it’s probably somebody else’s problem. And if your solution works for you, it probably works for somebody else.”

Mantis further explains, “When I graduated college, I kind of looked around my apartment, and I was like, ‘Oh, you’re a college graduate like maybe it’s time to upgrade some of your choices and fixtures.’ One of those things were my necklace racks, which at the time were literally thumbtacks in the wall. You know, there’s five or six of them. I said, ‘You can do better than this.’ I happened to have a collection of small plastic animals on my bookshelf. I looked at them, and I said, ‘Sorry guys, but I’m going to cut your heads off and mount them to a piece of wood.’ That kind of touch upon what was happening at the time with an animal trophy trend. And that’s how my first product post-graduation was born. And that is the pack rack.”

Online product design education reiterates the importance of producing an organic and believable product. “It became this sort of organic situation where I’ve had this problem and decided to make my own solution. Over the course of time, I refined that solution so that it would be producible, and scalable, and sellable,” Stephanie Mantis concludes.

With product design, we start by trying to understand user needs and behaviors. Once we have this important information, we then move on to the ideation stage of product development.

The ideation process usually takes place in a workshop. We gather a bunch of people in a very specific room or other type of physical space for a condensed period of time to brainstorm problem solutions and other ideas. It’s critical to select a very good mix of people for a great ideation session. We never concentrate exclusively on designers or technology-focused people. Instead, we select a cross-functional team of people who can think about the product topic from all types of different angles.

An ideation workshop team is normally composed of people who pursued a formal product design education, received hands-on training and possess extensive professional experience. If you don’t think you can afford to spend the time or money pursuing a degree in this field, you should consider an online product design education.

The double diamond ideation product design process starts as literally a drawing of two diamonds sort of placed next to each other. It’s a process diagram that explains the ideation methodology. It’s also known in product development as the design method.

Double Diamond Basics

We start with divergent thinking in the first diamond. We broaden ideas related to discovering insight into a problem and defining a focus area from one outside tip of the diamond to the other. In the second diamond, we develop and deliver potential solutions.

You’re not trying to think about the exact thing that you want to design but everything around it. No idea is a bad idea when you’re using this process. Your goal is to have ideas converge by taking all of the ones that you’ve written down and narrowing the list by placing them into groups of ideas that make sense together by category or theme.

The design process is really, really cool because you go through this a couple of times so that the ideas in the double diamond diagram are diverging, converging, diverging, and converging again. This process works because you’re really thinking out of the box. The diagram also promotes good discipline so that you can narrow down and focus on the things that you’re supposed to focus on.

Product Design Education

You can learn about the double diamond process and other ideation workshop tools with a formal online product design education. Formal training covers this and many other important product design and development processes that you need for a successful career.

Steph Mantis gives this advice on product design education: “Once you have a rough sketch and you’re starting to know the direction you’re moving in, you want to start thinking about materials. You want to start thinking about ‘How do I refine this?’ And ultimately, you want to think about ‘How am I going to communicate this to my fabricators, and my audience?'”

She goes on to explain, “If you can communicate it to your fabricators really clearly, you can use a number of tools. It can be auto-card; it can be solid works. I’ve designed stuff where I just put together a mood board. I say, ‘Like this, not like that.’ And I give that to a factory, and it communicates enough for them to get to the next sketch, which then comes back to me so I can critique that.”

Mantis makes it clear that at the end of the day, it’s about how you are communicating this idea of yours. You can use various tools for product design and product development. Pinterest, for example, is great for mood boarding. The Internet itself is a plethora of images that you can easily just start pulling out and organizing. It’s a source of online product design education. She personally likes things like Google Drive to organize concepts and uses spreadsheets to start her sourcing and pricing. Steph says she also likes Keynote.

“I think Keynote is really easy,” she continues. “It’s an Apple-based product. It comes on every Mac product basically. It’s cloud-driven, so it’s super easy to pull presentations together, share them, edit them, get them on your phone, get them on a tablet, get them on a desktop.”

In regards to ethical issues, the most important thing is to be very, very sensitive. When we go out and interview people, we want to really understand the world. Because human beings are very complex creatures, our world sometimes is very vulnerable.

What I would always recommend when you interview someone is to be hypersensitive to where they are and look at their body language either when they’re closing up, when they’re opening up, when they’re looking away, when they’re looking straight at you, when their eyes open up with excitement, etc. If we see them closing up, it means that we’re touching something that is sensitive there.

This is really where our ethics come into the picture. Do we want to probe them more and push them towards more answers, or is this enough information for us and do we want to back up? The idea is to really respect whoever you’re interviewing and observe what they’re not saying, and be sensitive about when you’re going to explore further.

In your online UX design education, it’s important to keep the method of your research at the forefront of your mind. Your UX and UI decisions are based on these interviews, and it’s important that the UX design and UI design data you gather are collected in ethical ways.

How do we manage a project for InDesign? Let’s look at making dinner in a product design and product development context.

When you’re managing dinner, you know you want to get the food on the table by a specific time, and you know everything that’s going into the meal, from the starter to the entree to the dessert.

You want everything to be done by 6 o’clock, you’ve got that deadline, and you’ve got multiple things in play. You’re often doing things simultaneously or in parallel. You’re not making the appetizer, then the main entree, then the dessert. You’re making several parts of the meal at the same time.

You have a set deadline because people are hungry and don’t want to wait. You don’t want to have a starving kid, trust me!

You understand that you need to start by a certain time and run these processes in parallel, depending on where your resources are. Do you have a microwave? Do you have a stovetop? A toaster oven? An oven? How many different processes can you run at the same time to get dinner on the table at a certain hour?

Running a product design process is kind of similar in terms of having a launch date and an optimal deadline. Unlike the deadline hour for dinner, the launch date for a product is often determined by the time of year.

If you’re launching, let’s say, a new toy you expect to be a big seller, then you want that toy out in time to get to the retail trade buyers that are going to launch it. You’ll do everything you can to get that toy into their stores for Christmas.

Something product design education tries to do is to get you to think through all the decisions and planning that happen in a case like that. You think through the process, and you know that you need to have this toy finished and ready for the buyers to look at by a certain date.

It has to be ready by the time the trade show is happening (if we still have trade shows after COVID).

Here’s where good product design education is so important. You have to learn to work backward from your deadline to consider production timelines. You need to be able to produce the prototypes and the finished product in factories around the world. You have to think about how you’re going to get those processes going.

This includes not just finishing the design, but also finishing all the tooling and manufacturing. It also includes anticipating all the problems that might come up in going from a prototype to something that’s ready for manufacture.

When your product is ready to go to a retailer, will the retailer want a special version of that new toy? Sometimes retailers want an exclusive version for their stores, and you have to bake extra time into the process for that.

Your online product design education needs to help you figure out how to do all the anticipating and planning and still be able to get your product ready by Christmas to take advantage of the holiday shopping season.

To go back to the example of making dinner, you’d want to get your bread in the oven first. Then you’d cook the fish before you worried about the dessert. You’d do things in a certain order, but the tasks would overlap rather than be one after another.

You have to plan the order of your tasks and how you’ll handle them so that all the food is ready at the same time. This is the same thing you’ll do when you figure out the sequence of processes you need to design and create a product by a deadline.