Physical Retail: Ecommerce and Physical Stores


Retail has rapidly changed over the years, with some fashion brands opting for alternatives to the traditional brick & mortar, physical store concept. You’ll find brands focusing solely on e-commerce and not having a physical location. Others have a more hybrid approach. Their physical store serves as more of a showroom for potential customers to see their brand in person before later purchasing online.

The innovative use of the showroom concept for fashion retail locations has been adopted by major brands including Bonobos. Potential customers can check out the brand in person, assessing quality, materials, colors, and sizing. Unlike a traditional retail store where you can purchase on site for instant gratification, the showroom concept has customers place their order at the showroom or online for pick up at the showroom.

The showroom model has become a marketing and advertising play for a lot of retailers. Physical retail is also turning into industrial fulfillment, where they’ll do a hybrid model where there’s the showroom and the goods will be at the fulfillment center.

Nordstrom is currently doing this model where half of their stores use this concept called the “bricks to clicks effect.” Through fashion education and trend spotting, a lot of fashion brands are starting to reevaluate their sales channels. Ifthey have a brick and mortar location for consumers to see the styles in person, they’re starting to see in increased online sales in that geographic area – the bricks to clicks effect.

This sales data is being monitored by performance analytics tools like like the Guest platform. Also, point of sale (POS) companies are starting to provide more granular data to their customers and their retailers, so they can use this data to make better qualified buying decisions going forward.

Lessons: Lines and Collections

In the fashion business, “collection” basically means articles of clothing or different items in the clothing line that make up a new collection. What’s the difference between “collection” and “line”? A line is simply a specific organized group of garments that has a centralized concept. It’s a little bit similar to collection. For a designer, you many have different lines working under your label, meaning you have a contemporary line, a high-end line, and a low-end, mass-market line. These lines sell to different clients with different price points.

For a contemporary collection, designers may produce anything from 15 pieces to 30 pieces or 30 styles. For a larger designer corporation or designer label, they may produce as many as 70 to 100 styles per season. We dress differently in the four different seasons of the year. Some designers like to combine the seasons together to create a spring/summer and fall/winter collection every year. For larger mass-market stores, such as Gap, they will produce spring 1, spring 2, spring 3, summer 1, summer 2, summer 3, and so on.

Designers use their fashion education and take a look at what is necessary for their customers in each distinct season. A jacket for a cold wintry day, or a blazer for a nice spring afternoon with some breeze. Creating a complete seasonal look is key. Another important aspect of designing a fashion collection is you want to have a centralized theme. If you’re using all earthy tones, then use only warm, natural tones. If you want to do a neon pop color collection, then you might choose hot pinks, hot reds, and hot blues. Therefore, your fabrications and colors should be pretty much uniform and fit the overall theme.

Lessons: Runway Looks

“Every season as a team we collectively go through all of the runway shows from New York, London, Milan, and Paris, and pull through actual looks that we think will work for future stories at Teen Vogue,” Says Sarah Brody. “Once we’ve identified the trend for the season, we go through all of our market images, which are the photos that we’ve taken at all the appointments that we’ve gone to so far, and we pull out the lower end market and the more affordable pieces that we think that our readers want to see on the page that still relates to the bigger trends that we’ve seen this season.”

“After that, we compile a book that we present to Amy, our editor in chief and our creative director at Marie. We go over every single trend, what styles we think might like that trend, what photographer would work well with it, and we send them out to all the stylists and photographers that we work with regularly. They send back their feedback and some inspiration images that they would want to incorporate for a future shoot for the magazine.”

“As shoots are confirmed, we work with stylists to call in the best pieces that we think will work for the story that they’re doing. Whether that’s a sweater from Guess or a pair of jeans from AG, we’re always looking for the best pieces in the market because it’s our job as editors to not have everything here.”

“Once everything is here and laid out, it’s organized on racks and tables. We then, as a team, edit through to what we think are the best of the best pieces that we want to show the stylists and show Amy in the run through. For those of you that don’t know what a run through is, it’s like a dress rehearsal before a show,” Explains Brody.

“We go through everything. Amy picks out her favorite pieces as the stylists goes through the looks that they’ve created. We talk over the shoot before it actually happens.”

“My favorite part of my job is meeting with new designers and figuring out how I can incorporate them into the book. After all, the Teen Vogue tagline is ‘fashion starts here’. A special experience for me was our main cover story with Kylie Jenner where our sales brand and Maxwell asked the fashion team if we knew of any designers that sent a muslin dress down the runway, and no one really did.”

“I thought of a friend that was just starting out on his own, and I asked him if he would make a dress. Brandon, myself, and my friend Max designed the entire thing from scratch. I was super excited when it ended up being shot. Here’s the image of Kylie and her friends wearing it. That was just one of the many, many memories I have of working here at Teen Vogue.”

Lessons: Sample Creation

Sample creation is essential to making fashion products that sell. According to Angela Gao, no design process is complete without time spent creating and refining these mockups.

“When I’m designing, I like to have a mood board right where I work. If I find appealing images for a new collection, I pin them up along with fabrics I’d like to use.”

Next, Gao refines the creative inspirations she’s collected. “I sort the fabric I’ve gathered. Then, I develop sketches representing flat joins of what I’d like to produce.”

Sample making comes next. Many designers produce samples in factories or designated sample rooms, but smaller designers may prefer in-house production.

“I usually produce the initial mockups and send them directly to my factories,” continues Gao. “Then the factories send me the completed samples.”

Sample-making ensures that everything fits before it goes into production or gets sold to stores. Gao says the extra effort helps her create quality products for her target consumers through a “fit modeling” process.

“Working with fit models is important, but it differs from runway shows,” Gao explains. “Runways are glamorous, so everything is slim, skinny, and tall. When you’re selling to a customer or buyer, however, your work must fit real people. Fit models have the perfect sizing that matches typical clientele. The fitting process lets the designer fix aspects that they dislike and adjust poorly fitting elements. For example, if an armhole looked too big, the designer would pin it up and resize it at this stage.”

Gao also says that fit modeling is just the first step – It’s important to recheck the work afterward. “After you finish fitting a garment, you can send the sample back to the factory. When the factory returns an adjusted prototype sample, you’ll check it against a fit model again.”

Sample making also facilitates business opportunities known as sample sales. “A sample sale is a retail channel for designers to sell samples,” says Gao. “Companies can generate some extra profit by selling samples that would go unused. The only downside of this practice is that samples aren’t perfect. Sometimes, they might lack buttons, closures, zippers, or other features. They also can have fit issues. Nonetheless, sample sales offer great deals.”

Lessons: Sportswear

“Claire McCardell is one of those names that’s synonymous with American sportswear. She is somebody who redefined the sportswear market by adding things such as play suits and swimwear,” Patrick Michael Hughes explains. “She followed her customers from the late 1930s, to war bride, to movement to the suburbs, and into the early to mid-1950s.”

When we take a look at our Claire McCardell shirtwaist dress, we find a number of historical elements. The first of which is the shirtwaist. The shirtwaist is something that is synonymous with American fashion. It’s something that American women at the end of the 19th century into the 20th century are absolutely going to fall in love with. It’s the look of the Gibson Girl, which is really an exciting moment in history and for women. The Gibson Girl is a woman who is going to ride bicycles, operate typewriters, and have dreams of voting.

By the time we take a look at this shirtwaist dress from around 1942-1943, we have a simple cotton dress in war-time kind of proportions. It’s very paired down and very clean with just a tiny little bit of something to keep it fresh and new. The collar is able to be tied into a bow tie.

What’s also fun about this are the prints. This is a whimsical shamrock. Morality prints during World War II are very exciting to take a look at. Who are they fighting for? Why are we fighting? Keeping your morale going and looking pretty while the men are fighting abroad. This is also part of the World War II message and something that McCardell will plug into.

“If you take a closer look at the McCardell shirtwaist dress, you’ll find an interesting enclosure. McCardell was known for interesting enclosures like brass hooks, brass studs, and all kinds of things that are different than just plain buttons. When we started styling and having fun with our timeless shirtwaist dress, we put a Beastie Boys t-shirt underneath it. We tied it with a Double RL Ralph Lauren flannel shirt. We’re mixing an American message, and she’s ready for grunge. Grunge is making a comeback. Grunge never really went away,” Says Hughes.

It’s something that is also tremendously romantic. When we think about grunge, and we think about grunge dressing and the story or the narratives of a songwriter or a poet, and tragic endings. We have a really fun sort of look here.

Lessons: The White Dress

“We find the white dress at the beginning and end of every century emblematic of the rise of democracy, going back to a classical theme. I love the white dress, in the sense that it’s fresh, it’s new, and it can say a great deal about revival,” Patrick Michael Hugues states.
“Our particular white dress is made of two components—one from the late 1970s and the other from the early 1980s. It’s the stretch lace bodysuit made by American designer Giorgio Di Sant’Angelo. Di Sant’ Angelo began his career as a Lucite jewelry designer until 1968 when the legendary Diana Vreeland discovered his talent. From there, it took off,” Hugues explains.
Hugues continues, “We have a skirt in white cotton muslin made by Geoffrey Beene from his designer clothing line Beene Bag. The white muslin skirt takes us to the beginnings of the white dress and white clothing at the beginning and end of every century. It has a classical mix. It has purity.”
“There are a couple of wonderful details when taking a closer look at our Beene skirt. One of them is a cartridge pleating, which we can trace its origin to the 18th century,” Hugues claims and continues, “the hem has a wonderful trapunto stitch hemline which gives a sense of wadded weight to our muslin skirt.”
Hugues explains further. “The wadded hemline is another fashion we can trace back to the early 19th century, something that we can trace back to the early 19th century. It has a sense of romance. It’s almost the end of the white dress, taking us into the age of romance. The age of romance, of course, referring to the time of Jane Austen’s Sense and Sensibility, Emma, all of those things.”
“While I was making up a story for our white dress, which has a bit of a Gibson Girl look to it, I realized the collar is a high neck with a sense of romance,” Hugues explains. “We place on it, Tibetan beads, glass beads, ceramic beads, a wonderful sort of silver brooch with turquoise stones. and of course, a huge sort of dramatic Marc Jacobs collection sort of raccoon or fox hood to complete the look.”
Hugues claims, “Mixed with this, of course, is also a piece of surplus clothing, or Army and Navy clothing. We find a tremendous amount of Army and Navy clothing after World War II. I believe this is something that the troops will leave behind in Europe, and something that America will export to Europe.”
“This is a time where we’ll see a strong presence of American clothing in Europe. So, this green Army jacket has another level to this wonderful sort of American narrative. When we think about sorts of the white dress, about new dressing—we have a number of narratives to refer to,” Hugues concludes.

Lessons: Working with the Factory

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In the fashion industry, working with a factory is a day-to-day process for entrepreneurs. That’s why fashion education covers communication.

“I do daily chores as a designer,” explains fashion expert Angela Gao. “To ensure that your samples and products are being produced on time, you need to be in touch with your factories on a daily basis.”

Bigger design houses, Angela explains, usually have a design development department that can handle these tasks. Angela is an entrepreneur, however, and she does this work on her own. Many fashion designers do the same.

For Angela, whose factory is in China, this means figuring out the time difference and choosing the best times to call her factory agent. She makes sure to call during times when both she and her factory agent are working.

When Angela calls her factory agent, she follows up on specific items and designs. She may ask if the factory received her latest design specs, for example.

The agent answers her questions and tells her about any issues with fabric, potential delays, and more. The agent will also tell her when things run smoothly. During this conversation, Angela also asks for updates on production dates and shipping.

In addition to receiving updates from the agent, Angela may also provide some updates of her own, if necessary. For example, if she changes the style of a garment, she’ll let the agent know when the factory can expect her updates.

Other conversations can include email. With email, Angela can send design specs and tech packs. Email also lets Angela communicate without worrying about the time difference.

In any case, direct communication is key for fashion entrepreneurs like Angela. Both phone and email conversations help Angela maintain her success. This way, Angela can avoid surprises and stay up to date on her design production.

Managing Production: Calling Out Your Production

The start of the footwear production process comes after you either receive an order from your vendors, your retailers, or your customers. Once you receive an order or a projection, that’s when the production officially starts. Once you have the order in hand, you have the quantities or number of units you’re looking to go to production with and you can start to negotiate pricing.

When you have footwear pricing solidified with the factories and the customers, it then heads into the next stages of production confirmation. At that point in the footwear business, you have a sales sample you’ve been showing and selling to the customer. Next, you need to provide either a confirmation spec or a technical spec of exactly what will go forward to production.

This means, if anything changed from the sales sample, you would have to communicate that to the factory or the supplier prior to them starting production. If you need an outsole to be softer, if you need a lining to be a different color or a lacing to be a different quality, you would have to call that out. The confirmation sample should reflect every change that you have made along the way.

A call out is really something that either comes from the customer or comes from yourself as the designer, the sales team, or someone who has intimate knowledge of the product and footwear education. The call out is something about the sample that you’d like addressed and resolved before production begins. Whether that’s a color, simply a comment that the execution could be improved, if the outsole could be more flexible, or if the padding in the sock compresses too much. Anything that is called out to the factory or the supplier of the footwear should be discussed and confirmed prior to actual shoe production.

Instructing the Manufacturer: The Tech Pack: Sampling and Tech Packs

When fashion designers need to instruct manufacturers how to create their products, they communicate the specifics by creating a tech pack. These documents explain all the information required to transform an idea, drawing, flat pattern, swatch selection, or combination of such concept elements into a finished garment.

After creating a tech pack, a designer typically forwards it to their product development, or PD, team. The PD team then sends the information to a factory – or multiple factories. This strategy reveals which factories can meet the desired standards and which are the most cost-effective. According to experts, cost differences are common, so it’s vital to aim for the highest quality at the lowest price.

Eventually, the factory returns samples based on the tech pack specifications. At this point, the designer evaluates the results based on various criteria. One common consideration is whether the factory produced an item to the stated specifications. In many cases, the quick turnaround times involved at this stage will result in some variability. For instance, early samples may incorporate substitute materials since a factory won’t have had time to prepare for the new specification in advance. Nonetheless, designers and their merchandising teams can benefit from considering whether the garments are aesthetically pleasing or correctly fitted.

Designers commonly have seemingly great ideas that don’t quite translate into appealing real-life apparel. In most cases, however, they prefer not to deviate too far from their initial tech pack specifications. Sticking to the plan helps brands satisfy tight timeline constraints.

Many production teams operate around something called a “Time and Action Calendar.” This well-known industry schedule involves a heavy, continuous workload. For instance, companies may work on three seasons’ worth of collections simultaneously, each with its own tech packs. Further complicating the timetable, a typical tech pack can progress through a cycle of multiple sample runs before being ready to go to market. In other words, it’s best to keep the initial tech pack as close to the desired target as possible.

Lessons: Design School Collections

“What inspired these young designers started almost a year ago with sketches, inspiration, and research,” Explains Explains Francesca Sammaritano. “The end product is what you see over here. You’re only seeing one look per designer. But, I wanted to share that with you.”

“It gives you a wide range of specializations that you can go into within the fashion industry, whether it be men’s wear, outerwear, women’s wear, or a more designer-level collection or aesthetic that you want to pursue.”

One designer did a collection of women’s wear outerwear with a lot of in-depth research on how outerwear works, what kind of technical fabrics you need, what colors work best, water repellency, all kinds of removable liners for when it’s cold or when it’s raining while also giving the option to wear the garment in different ways.

If you zip out the liner, you can wear the liner as a vest. She went a step further. She had a collection of shoes and boots made to go with her collection. The design process is inclusive of accessories as well as garments. She will pursue an opportunity in outerwear.

Another example of the variety of jobs or opportunities that you can pursue once you become a designer could be women’s wear designer on a higher level. This designer really values the art of craft. He invested in a weaving machine. He made this fabric. He bought the yarns.

He designed the fabric, made yardage, and then he sewed the garment. He is now pursuing an opportunity in designer women’s wear with a focus on craft. Another example that I thought would be wonderful to show is our menswear designer who coincidentally won the Menswear Designer of the Year.

This is just one example of his extensive collection. In this, he incorporated a few different aspects. He used natural fibers. He printed his own fabric and his own print from curtains that inspired him from growing up in his house in childhood. He is a menswear designer.

But, we found that in the conversations that we had with him and in the presentations that he’s had of his collection, a lot of people would ask him, would you consider designing for women’s wear too? Because as a woman, I would wear your garments. Or you could do both. Or there could be a customer for either/or. This is a very interesting, trendy category that we find a lot of students are going for.