Customer Experience Manager Career Profile, Salary & Job Outlook
What does a Customer Experience Manager do?
Customer Experience Managers ensure that the customer experience is engaging, efficient, and effective. It is their responsibility to guarantee a positive customer experience throughout the entirety of the user journey. They build relationships with customers and seek feedback in order to improve the overall customer experience. Satisfied consumers are significantly more likely to return to your business in the future and recommend new customers.
How much does a Customer Experience Manager make?
According to Glassdoor, Customer Experience Managers make a national average of $57,510 or $27.65 an hour (as of June 2022). This position is managerial and salaries range between $42,000 (25th percentile) to $85,000 (75th percentile). This wide range also depends on skill, seniority, company, and location.
What impact does this career have towards the hospitality industry?
Customer Experience Managers are the backbone of a company’s customer service department. They design, monitor, troubleshoot, and improve the customer experience. Customer feedback informs future policies and strategies. They use Customer Satisfaction (CSAT), Customer Effort Score (CES), and Customer Retention reports.
What is the job outlook for a Customer Experience Manager?
Analysts forecast that the hotel revenue will grow to $950 billion in 2022. According to the U.S. Bureau of Labor Statistics (BLS), job opportunities in customer service management (including Customer Experience Managers) are expected to show little to no growth during the 2020-2030 decade.
How to kick-off your career:
- A background in customer service and retail service can prep you for a career as Customer Experience Manager.
- Explore the NYU x Hospitality And Tourism Industry Essentials online course.
- Download Yellowbrick’s Ultimate Hospitality Career Guide.
Learn from:
Soraya Aloloma
Assistant Manager, North America at Dubai Tourism, Hospitality & Tourism Industry Essentials contributor
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