The hospitality industry offers a variety of rewarding roles. We encourage people to consider careers beyond servicing and managing rooms, food, and beverage. Completion of an appropriate hospitality education could lead to roles requiring managerial expertise to manage and control the operations in several departments.
There is a complexity of services and managerial effort that sits on top of the direct operating departments. We have an administrative and general department with a manager that oversees all the departments. These departments include marketing, maintenance, housekeeping, finance, human resources, and information and telecommunication services
The marketing department conducts sales and marketing activities to drive business for rooms, food, and beverage. Within this department are roles like marketing managers, marketing coordinators, sales managers, sales coordinators, and reservation agents.
Maintenance departments keep things working and looking their best. Responsibilities include keeping the hotel looking fresh and keeping the landscaping looking attractive. The energy department keeps ensures the air conditioning and heat work well.
The information and telecommunication services department manages a fair amount of hardware and software systems. They make sure charges from guests in the gift shop get properly transferred to their ledger to be paid when the guest checks out.
We hire for a lot of positions in the hotel. The housekeeping department requires room attendants and housemen. We hire public space attendants to look after our lobby, bar, hallways, and other public gathering areas. We also hire front desk agents, bell door attendants, cafeteria attendants, PBX operators, also called guest experience agents. There are roles that support our back-of-house spaces. Managers in food and beverage, front office, and guest experience supervise all staff. All of the openings are within our operations. The restaurant is a separate entity from the hotel, so we do not hire for these positions.
