One of the most popular fashion parlor games is figuring out who the consumer is. In the past, brands would construct a profile.
Suppose I were interviewing a CEO or a designer as a journalist. I’d say this: “Who are you trying to sell to? Who is your target audience for this?” And they’d say things like, “We imagine our customer to be Sally, a 20-something-year-old woman who has recently relocated to the city and is working her second job in advertising or the creative arts. She also wants to wear something appropriate for the office, go on that date, and then meet up with her friends afterward.”
They would invent this person in their head.
They would spend all this money on targeting. And find it. Then try to design something for that person. Finally, they’d hope that there was a large enough portion of their target audience to communicate with.
From Gen X to millennials to Gen Z, we’ve been following these diverse generations. People are continually trying to figure out who’s out there. The responses we receive when we ask that question and look at the consumer base, I believe, are so often just too simple.
It’s always been too simple.
If a brand had a vision of its ideal consumer 20 years ago, that person might’ve been out there. But how many of them were out there? We have no idea because people are now trying to speak with 10,000 people at the same time. You won’t be able to accomplish that either.
I’ve always disliked the idea of Baby Boomers, Generation X, and Millennials. I don’t believe in generations. It’s sort of like a big thing that people talk about, in my opinion. You have a way of making sense of things.
Millennials are people who are between the ages of 25 and 38. That’s a really broad age range. There are many life cycles between those two points—from someone starting their first job to someone having their third child.
Because it’s such a significant change, and I’m personally skeptical, can you draw all of the conclusions that everyone does? The world is a confusing place. There are people from various walks of life. They’re on the go and doing all these things. Brands are attempting to find some way to think about it and who they can sell to.
