In the summer of 2016, Helen Maroulis was the first female wrestler ever to win an Olympic gold medal for the United States. When she sat down and started to tell us her story, she didn’t talk about picturing things or conquering mountains. Her story was about something simple. She explained to us that a person goes into battle or a meeting with nothing other than what they have with them. She was able to say, “Look! This is what I did. This is how I was able to win a gold medal. I go into a situation and put forth the best effort that I can. I don’t think that I’m always going to win. I simply know that I’m prepared mentally and physically to do the best that I can.”

Impact of a Well-Told Story

Helen was able to tell her moving story in 30 to 40 seconds. It reached millions because a lot of people could relate to it and decided to share it. The most important thing that she could do was take a large story like winning the gold medal in Rio and narrow it down using the simplest of tactics. This is what you need to do when you’re trying to tell a story.

Important Storytelling Lessons

Everyone has a story. Whether they’re a brand, league, team, student or parent, they have a story. The most important thing that you can do is make certain that you understand the messages that people are trying to communicate to you and others. You must also use the proper medium, no matter what that is, to make certain that whoever you represent is telling their story properly in an impactful way.

One important rule is that you must actively listen when someone is trying to tell you their story. You have two ears and one mouth. So if you listen to whoever it is that’s trying to tell the story and you’re able to prepare from that interaction, you can tell amazing stories on whatever medium that you want to tell them. Today, you have so many options. You can tell their story using video, print, digital or audio. It doesn’t really matter which medium you use, but you have to make sure that you match that medium to the person who’s telling the story.

You also need to be consistent. You must make certain that you’re telling a story to the right audience, and it’s the right story that you want to tell. There are plenty of examples of people who put stories on Twitter and other social media platforms and made one or more mistakes that caused them to lose control of their message. No matter what it is that you want to do with a story, controlling the message is important.

As long as you’re consistent, anyone in your global sports organization should be able to repeat your story. You can do whatever you like as long as your story is consistent and you’re telling it to the proper audience. With social media, you can tell your story with any device that you want to use in any way that you want to use it. Whether you’re using a phone or laptop, you can build your own story and use Twitter, Facebook, Snapchat or any other platform to spread it.

Yet, the most important thing is that you need to curate the message and make certain it’s told consistently and properly. You also need to make certain that you’re conveying the right message.

Finding Storytelling Opportunities

Opportunities in storytelling exist at every level of sports management. You can find them at agencies and in teams. Athletes and celebrities are hiring their own people to help them tell their stories.

There are some really important characteristics that you can develop through a sports management education that you need to have to help them tell their stories. You have to be a good listener and able to write well. It’s also great if you can speak to the world in more than one language. You need to be able to not only tell the thoughts that you want to express, but you also need to take other people’s thoughts and put them into a form, such as video, audio or print, and make sure that the story is told consistently.

There are so many sports management jobs out there now, from entry level to senior positions, that are growing by leaps and bounds. Teams are hiring for sports management jobs, but they’re mostly hiring at entry-level positions. Given that people have up between five and seven years of experience, they’re primarily hiring senior people for story curation, digital and social media, brand building and advertising positions that didn’t exist before.

Online Sports Management Education

These positions will continue to grow. As long as you have the traits outlined, such as being a good listener and writer and a really good storyteller, you can find these jobs. You only need to remember the most important things. You need to know how to tell your story. You need to know all the tools that are out there to tell your story or the story of the company that you work for in the sports industry. An online sports management education is one of the best ways to gain access to this knowledge and these tools.

Tom Richardson tells us that the evolution of digital media has created new opportunities in the marketplace. There are lots of new kinds of employment opportunities and lots of new kinds of jobs that just were not in this business as recently as five or 10 years ago. The way global sports organizations communicate with their fans has evolved quite dramatically over the last 20 years. Previously, there wasn’t a lot of interaction. Now, it’s a completely different story. There are an enormous number of ways for organizations to actually speak to their fan bases.

The world of digital media includes your website, your email list, your presence on different social media platforms, your own podcasts, etc. A few direct examples would be any of the league websites like NFL.com or MLB.com. In the case of podcasts, for example, the UFC recently launched a proprietary podcast called UFC Unfiltered. All kinds of owned media are really changing the market. Another example that should be added is the NFL doing a proprietary fantasy football platform. All of the activity in a fantasy platform is now essentially owned by the NFL, which was never true in the history of the business before.

When Facebook posts are made and tweets are actually put out, that’s the kind of value they really like to drive because it’s free. It’s really easy to do if you can think of creative things to distribute. Ultimately, it’s a very interactive relationship that’s essentially 24/7, and it’s relentless. There’s a lot to be done on a day-to-day basis. As a result, a lot of new jobs have been created in these sports properties. Most leagues and teams did not even have social media departments five years ago. Now, they’re arguably one of the most important departments in the company. Sports management education highlights two sides of social media. You have the creative side as well as the business side, and there are opportunities in both.

On the creative side, there are the actual creation, conception and execution — activation of the content itself. On the business side, there are the actual planning, distribution and monitoring of the content that is delivered. That’s a very important aspect of league and team business right now because of its global reach, its 24/7 nature, and because of the amount of data that can be produced, which is extremely valuable to the rights holders. There are also a lot of opportunities in the areas of digital creation, video production, audio production, etc. There are more things being created now than ever before in the history of sports.

Online sports management education also points out the numerous opportunities in the world of digital marketing. It’s no surprise that there are an enormous number of agencies in this business helping properties and rights holders figure out what they do in digital media. A lot of the brands use agencies to help themselves. So, there are opportunities in sales, and in business development, and in analytics, etc.

Finally, there are a lot of opportunities in the world of analytics because all of these activities in digital media are producing an enormous amount of data, and all of that data needs to be collected and gathered. It needs to be analyzed and interpreted. It needs to be arranged for consumption by the sports management that wants to review it. Sometimes, it’s called the “presentation layer.” So, analytics departments are growing quite rapidly as well. Between social, creative and analytics, there are all kinds of new opportunities for young people looking to build careers in this business.

A great example of an individual who utilizes these four P’s in a great manner to represent the brand vision is Maria Sharapova with her candy line, Sugarpova. This is an interesting unheard candy, but it’s possibly unheard of because it is representing what the brand adheres to. If you go on the Sugarpova website, you’ll see about them. What they want to get forth is that their brand vision is to be a premium candy company.

If that’s their brand goal in terms of being a premium candy company, she would want to utilize all four of the P’s to represent this brand vision. She utilizes her product to be a premium candy company because they are premium candy. They’re very well-made, and in terms of how she prices them, they’re actually very expensive. She doesn’t necessarily want to down price these candies because even if she did and the everyday consumer could buy a piece of candy they wouldn’t possibly want that from an organizational standpoint because it doesn’t represent the brand vision, which is a premium candy.

In terms of place, in terms of where you can actually buy the candy, you cannot buy it at Walmart. You cannot buy the candy at CVS. You’re actually only going to find the candy at high-class stores, at premium stores. This could be online. This could be at her shop, but you’re likely to find these candies at a premium store.

All of these things are representing the brand value in accordance to online sports management education. If you can do this as a sports organization, or in Maria Sharapova’s example, if you can do this as an athlete within global sports and utilize certain P’s to represent the brand vision, then you can better exemplify what your brand speaks toward. You can better build a relationship with your consumer and especially the consumer who wants what the brand offers. This would highlight effective sports management and brand vision throughout the organization.

The marketing mix is very important to sports organizations and sports management, and what we’ll see in sports management education and online sports management education is that the marketing mix is made up of what we know as the four P’s. The four P’s are product, price, place, and promotion. Each sports organization is going to utilize a different combination of these four P’s. They’ll each have a different product, a different price, a different place, and different promotions to attract any given target segment. This is true of local organizations as well as global sports.

It’s really important to utilize the four P’s to represent your brand. Within any given sports organization, you don’t want to focus entirely on product quality. What you want to do is focus on product extensions. Perhaps one of these product extensions could be what the brand is. The more you can market your brand to a given target segment, the more consumers will be able to interact with that brand.

CRM is a way that a lot of consumers are now understanding it almost as second nature. If I write an email to someone saying that we want to go on a vacation, I might see a pop-up ad for a cruise line. Now, that doesn’t mean that’s too invasive. It just simply means the CRM understands, in real-time, my wants and needs, and offers a solution to satiate my needs. CRM has the ability to really offer what the consumer wants and we’re seeing that a lot of consumers are clicking on the cruise ad, for instance. If they are searching for certain shoes, for example, perhaps athletic or sportswear, CRM may take that sports data into consideration, such as the type of information regarding who they are and their age group. They’ll track and triangulate the data in terms of what are this age group’s preferences, along with the search patterns before, and offer up new athletic wear for these consumers. Again, this is information that is directly catering towards the needs of what the consumer wants. It’s offering a solution in terms of what the consumer can get from it.

Organizations now are able to collect so much more data about their fans and about who these people are that are following them or who are purchasing from them. Sports management education teaches, one of the ways that information can be used is through really targeted marketing and targeted emails. An example of this might be a team who can look at a fan and say, “This person attended 10 of our 82 games last year.” It doesn’t make sense to market a season ticket plan to this person. Now, teams have data where they can look and see they have attended 10 games. They purchased two tickets to each of those and they tended to sit kind of up in a higher section where the tickets are a lower price. That allows the team and sports management to then develop a really targeted, maybe mini package or 10 game plan. Maybe they’d bump it up to a 12-game plan to try to increase the amount that person spends engaged with the team in the following season. They can do some really targeted promotions using that data, according to online sports management education.

Have you ever watched little kids before they play? Before they get down to playing, they immediately begin to say, “Ok, you’re going to do this. Then, I’m going to ask you this, and then you’re going to fall down.” They spend a lot of time figuring that out because when you know the rules, it’s safe. See, life has no rules. Life can go anywhere. There is no book. There is no certainty. In-play we make rules and the rules are supreme. Another thing about play is that it must be distinct from real life in locality and duration. In other words, there’s a beginning and an end. It takes place here; meaning on the field, on the court, or on this mountain. Life can go anywhere all over the globe. There are no boundaries.

The rules are, I know if I’m in bounds, and I know if I am out of bounds. In life, we stretch the boundaries with each other all the time. We create new laws all the time. Online sports management education tells us when I know the rules, when I know if I’m in the bounds or out of bounds, when I know this is not real life, it’s not life or death, then I am safe and I can explore the range of humanity. I can be brave. I can be the leader. I can be a good teammate. I can cooperate. I can be distraught, and I can lose. All these things can happen without the great consequences that come in real life. Huizinga says, “To be human is to have this cultural forum called play.” I would stress to you that Huizinga’s definition is a very good one for when I know I’m looking at sport.

That’s why we love these games. We love playing them. We love watching them because what we’re seeing when we see man with man or man versus nature, whether it’s a competitive element, or whether the human and athletic virtues of speed, strength, endurance, and agility are put to the test, is we’re watching ourselves. That’s why we measure things. That’s why we record things. We’re obsessed with, “Did he break the record? Did he hit the most home runs? Did he score the most points? Was this the longest game?” It’s because it’s the same thing as asking ourselves, as humans, how far can we run? How fast can we go? How high can we jump? How long can we do this? It’s fascinating to us, and we do it without the consequence of killing each other. We do it without the consequence of breaking our hearts when we fall in and out of love. Sports management education explains that’s why play is essential.

Sports is this very specific element of play. There can be scientific play or dramatic play, but sports or athletic play really shows us a lot about ourselves. It’s an amazing stage.

The one element of play that I left out is the element of play that Huizinga says is also essential. And that is that play can never be for material benefit or profit. That’s not pure play. It’s the same thing as bringing in real-life money. That is how we segue into this tension within sports management – that will always be there between the cultural form of sports and the commercial expression as well as the commercial constructs that flow from this compelling human thing known as sports. Sports and business are always at odds. There is always tension. Those who understand what sports ais and are able to use the properties of it to great commercial benefit are those who are really good at this thing.

In areas where there is a high rate of poverty, nonprofits will go in and find ways to bring equipment, coaches, and support systems to places that may never have been offered those opportunities. Sports offers an opportunity to escape to some degree.

They also try to find ways to educate the people in these areas. Education can help move someone out of that poverty or give them an opportunity that they never thought possible, simply because they’re now interacting with different groups of people.

That’s a lot of what these nonprofits do — use global sports to promote change. They provide sports as the hook, and then educate based on whatever needs arise. This means that people in these areas could potentially see new opportunities outside of what they’ve known or considered.

How do we get people to come in and participate so that we can then help to educate them? Street soccer is one example of a hook. It gives people an opportunity to come in and play a sport, but then it also gives them opportunities for mental health counseling, education, housing, and getting back into society.

Street soccer offers great opportunities to pull those people in with something that might be of interest to them, and then helping them with life skills, in some cases, for their mental needs, physical needs, or just general support.

Sports management education or online sports management education can be so much more than just sports management. Sports really are a way to bring people together, and from there, a multitude of possibilities open up.

Part of a good online sports management education includes understanding how sponsorships affect sports. Sponsorships are major sources of revenue for sports management teams and athletes, but they can cause problems.

In 2015, Nick Symmonds was a successful American athlete who dominated in global sports events. He was an 800-meter runner and an eight-time national champion. He had competed in multiple Olympic Games and was about to compete in the track and field world championships with Team USA.

His personal sponsor was Brooks Running, but Nike sponsored the USA track and field team. All the athletes had to sign a release saying that they would only wear Nike products while representing Team USA. This type of conflict isn’t something typically covered in sports management education.

Symmonds felt that it was unclear if or when he could wear his Brooks Running gear. He refused to sign the release and had to forfeit his eligibility to compete in the world championships.

Sports sponsorships are definitely something that can impact athletes in their careers if these kinds of rivalries crop up and they’re asked to represent one brand as part of a group while as individuals they’re supposed to represent another.

The venue is a really important place for consumers. Not only do they spend a lot of time there, but it’s a direct representation of any given sports organization. What sports teams have done in the present time, according to online sports management education, is try to represent their brand through the given venue.

This can be seen through different examples, whether they want to just have a kind of fun, playful atmosphere. There’s a minor league baseball team specifically named after a Simpsons episode. Anytime Homer Simpson plays a game in any one of the Simpsons episodes, he’s known to play for a team called Isotopes. There is a minor league baseball team that has named itself the New Mexico Isotopes and it actually utilizes its field as a way to kind of showcase The Simpsons. The venue has a number of different Simpsons characters all over the venue, and it’s a way to kind of represent their brand, not only as a baseball team, but it’s a way to represent the brand that speaks to the idea that they are a fun team — that they’re a fun fan team that’s willing to interact with the fans through various different types of fun gimmicks.

Sports Management Using the Venue for Brand Emphasis

There are a number of different examples of how sports teams can utilize their stadium to represent their brand. The New York Mets are a great example with Citi Field. Their Citi Field venue is constructed and looks almost identical to what was Ebbets Field. This was an old New York team that would go and play at the Ebbets Field, so the New York Mets are able to construct a field almost as a kind of memorable way to remember Ebbets Field. It doesn’t mean that we are an old-school New York team. It’s more so emphasizing the fact that the New York Mets are a New York team, and that speaks to the brand. The idea of constructing the stadium after Ebbets Field really speaks to the idea of honing in on their New York side of the brand.

Venus can help the community kind of come together because they share some collective meaning in terms of what the brand means to them. If they want to represent themselves as New Yorkers and they want to go to a Mets game, they want to feel that the Mets can allow them to see themselves as New Yorkers. When they go to the venue and they see Ebbets Field, it reminds them of old school New York. And it kind of re-emphasizes this whole idea that, “I’m a New Yorker visiting this New York historic site.”

It’s interesting that the Mets within Citi Field also have a dedication as the Jackie Robinson rotunda where the number “42” is there. It allows certain members of the community (the African-American community specifically), to kind of feel a connection with the Mets that they can say, “the Mets truly represent something that I value,” which is the whole idea of an important player that’s very relevant to my history.

As to what consumers would want in any given ballpark, it’s going to depend on the sport. Sports management education explains, for example, a football game is going to be a lot of consumers directly paying attention to the football game. It’s all filled with action, but there are only actually eight full-time home games so consumers only get a chance to go to one stadium eight times throughout the year. Whereas with baseball, for example, there are 162 games in the season and therefore 81 home games. In fact, baseball might not be as action-packed as would a basketball or football game. You have 81 different chances to go to a sporting event and there’s kind of some downtime throughout. What you’ll see is that football stadiums are not as likely as baseball stadiums are to offer community events. Baseball stadiums offer a social setting because the sport and the season allow it to have these types of social gathering opportunities.

One thing you might learn about in sports management education, is that playing sports can frequently be one of the best ways to boost your confidence and develop a sense of self-worth that can last you for a lifetime. However, for this to happen, it requires both a strong support system and a safe space to fail.

You need someone who’s going to be constructively critical of the mistakes you make, and also make it clear that you’re going to improve. Without having that, sports can become a venue for developing a significant fear of failure, especially if someone’s in your ear beating you down every time you do something wrong.

Really, it falls back on parents and coaches and the programming they use to build a culture around children that enables them to feel good and strong, even when they lose or perform poorly. This kind of thing has the potential to build that confidence and self-esteem, and we can see it when it happens.

We see it come through in education. We see it come through later on in life and career. When treated the right way, sports can absolutely instill these wonderful values, self-worth and confidence. But it has to be directed, at least to a degree, because otherwise it could have a negative effect instead. Having people around you who are positive, encouraging and supportive can really make all the difference in the world.

If you’d like to learn more about the role of sports in personal development, as well as many other useful lessons concerning sports management and global sports, consider giving online sports management education a shot.