There is a wide range of technologies that have come on the global sports scene in recent years that have had a significant impact on the ability to capture data used in sports management. Understanding how new technology continues to shape and change sports management is integral to sports management education and online sports management education.

One example would be wearable technology that athletes wear on their uniforms or on their bodies while they’re on the field to play. This would oftentimes be in a practice setting, but occasionally some of the leagues will allow it in an in-game setting as well. This device monitors biometric data information, such as health and fitness data and even fatigue. These are really important attributes when you’re trying to create a successful and team on the playing field.

Some of the other data that we’re beginning to use are things like eye-tracking data of fans sitting in an arena or a stadium. In doing so, we’re able to see where their eyes go over the course of the game. This means that we can tell sponsors who are advertising on either the large video screen, the outfield wall, or the sidelines how many eyeballs are on their signage. This is a way for us to value that and also give them a return on investment calculation for their sponsorship package, which includes signage.

If you’re from a sponsorship organization and you’re willing to spend a lot of money, you have to take into consideration where the eyes of the consumers will be watching. However, it’s not just about the eyes. It could also be about the ears. For example, baseball games will often refer to the seventh-inning stretch. There’s an opportunity here for global sports organizations and sponsorship organizations to put in their sponsorship. They could arrange it so that the seventh-inning stretch is brought to the fans by a particular organization.

If you’re a sports manager who’s in charge of operating sponsors and thinking in terms of placement, you need to consider where the organization will perceive that the consumers are concentrated the most. And perhaps you’ll want to associate your sponsor with something that is heard often. So, sponsors really have to get unique and creative in terms of how they can offer their sponsorship opportunity. A unique example is the New York Yankees.

The New York Yankees in Sports Management Sponsorship

The New York Yankees, when one of their pitchers records a strikeout, has a sponsorship in place with P.C. Richard & Son and their famous whistle. With each strikeout by a Yankees pitcher, the P.C. Richard whistle is played. This offers two incentives for the company. One, a formerly dead space is now a space for the P.C. Richard whistle. Two, it offers a unique instance where you can transfer over a positive feeling, associating the feeling of a Yankee pitcher striking somebody out with this P.C. Richard & Son whistle.

Lessons To Learn for Online Sports Management Education Scholars

With sports sponsors, you have to be careful of what we call clutter, when a sports organization has a vast number of sponsorship organizations all in one place. This eventually leads to the consumer being overloaded with message capacity. If they are overloaded with messages, even though there may be 20 sponsors available for viewership, none are actually being taken in because the consumer is perceiving that there’s an overload.

Once overload hits, the consumers are not likely to retain any more information. As a sponsor, you have to be really careful where you place your sponsorship sign, for example, because you don’t want it to be part of the clutter created by other signs. You want to make sure that it sticks out. You want to make sure that it’s unique. And you want to make sure that it’s remembered by the consumers.

There’s another reason why the business of sports is different from most other businesses. It’s because of the human element. On the sports stage, athletes can play out the virtues of grace under pressure, courage, leadership, and winning and losing. Sports is a really good stage on which to play out social conditions, and social conditions, when they’re properly understood, can be leveraged to create a better sports management business opportunity.

Here’s what I mean. Look at 1971, the first fight between Muhammad Ali and Joe Frazier. In 1971, Muhammad Ali had been out of the sport because he had protested going into the Army and the Vietnam War. He had called America a country that was unfair in matters of race, and he had given up all his wealth from his chosen profession of boxing to stand on those principles.

He became a symbol of peace on one side of the issues in a very polarized America, and then he wanted to come back and fight. And Joe Frazier, the African-American heavyweight champion, was willing to fight Muhammad Ali. No one else would. Ali boldly claimed, “And this may shock and amaze you. But I will destroy Joe Frazier.”

Only Ali so sharply understood the divisions in America. He wasn’t just interested in promoting a boxing match for a global sports payday; he was interested in creating an entire culture around him. His interest was much larger than just focusing on boxing fans. Ali began to promote the fight not just as Muhammad Ali coming back to fight the current heavyweight champion — even on its own, a very compelling contest.

Instead, Ali framed the fight in more dramatic terms, “You see that guy over there? He’s an Uncle Tom. He represents the other side of the issues. He represents one kind of America. I represent another. Didn’t you know?”

And so it was no longer just for sports fans or boxing fans. It was for anybody who was thinking and breathing and who had an opinion during this intensely polarized time of differences of opinion. In other words, he took this contest from being just a boxing match and made it into something that was interesting to everybody.

The same thing happened when Billie Jean King played tennis against Bobby Riggs. Bobby Riggs wasn’t really a male chauvinist; Bobby Riggs was a gambler. As he once said, “If I can’t play for big money, I play for little money. And if I can’t play for a little money, I stay in bed that day.”

Riggs was trying to pay off his gambling debts and needed to figure out a way to create himself a payday. He looked around for the most divisive issue right then in 1973. Women’s liberation was a top contender, so he took the stance of saying that women shouldn’t be playing tennis.

At a time when women were on the rise, there was a charismatic leader named Billie Jean King. She didn’t even play the match, but Riggs created this utterly compelling match-up. It wasn’t between Bobby Riggs and Billie Jean King but between the oldest match-up in the world: man versus woman.

There was a lot riding on this event while Bobby Riggs looked at it as sort of a joke. The implications of this match for sports management education were high. People were watching to see what would happen for women’s rights and the expectations of women’s abilities. And Billie Jean King took the match, and she won. Because of that, we’ve seen a lot of changes in online sports management education.

Those changes have included the evolution of Title IX in the collegiate setting, which says that sports programs have to ensure equal opportunity for women to compete. So while big football and big basketball are generating most of the money for collegiate sports programs that money has to be redistributed to ensure opportunity for women to compete as well.

One of the first things that happened in media history was the inclusion of a sports page in the newspaper. This happened in the 1800s when there were penny papers. The newspapers really needed to figure out how they could sell their papers to new audiences and people who weren’t already reading it. Sporting news was a great way to achieve that goal.

So, they began including a page on sports. A new kind of customer base came in and wanted to read about that. It really helped to legitimize sports as a force in society. That’s one of the only things that you can pick up the paper and really know it has its own section.

Radio’s Role in Global Sports Media History and the Need for Sports Management Education

That’s one piece of sports media history. Obviously, following newspapers, we had radio, where people could sit at home and listen to broadcasts of games. Even if they weren’t in that city, they could still feel like they knew what was happening in the game, and they didn’t have to wait until the next day’s newspaper came out to read about it.

Television Contributes to Media and Online Sports Management Education

From there, the evolution goes into television. One of the unique aspects of sports is that nobody really wants to watch a game that has already happened because it’s too easy to find out what the outcome was, especially today with the internet. There was one monumental game that in 1997 was actually voted the most popular network broadcast of a sporting event ever.

Is golf a sport? The Supreme Court said in the case of Casey vs. The PGA that basic ambulatory skill walking is not required in golf. Casey was disabled. He said, “I don’t need to walk in between holes.”

PGA said, “Yes, you do.”

“Well, that’s not what golf is,” said Casey. “It’s just hitting a ball. I don’t have to walk.”

How can you call something a sport? Walking isn’t needed, but it’s a sport. Is it a sport just because it’s on ESPN? Poker is on ESPN. Is that a sport? Is hot dog eating contest a sport? What tells me it’s a sport? Is it training? Is it practice? Is it competition?

Competition. That’s what it is. Well, brain surgeons are competitive. Are they athletes? Artists are competitive. Are they athletes?

You get to this question very quickly in sports management when you start to talk about esports. Are these people athletes? Well, if you think about the classic athletic traits of speed, strength, endurance, I don’t know. It’s hard to say.

Who wins a running race? A fast baseball player, a fast golfer, or a typical esports athlete? Are they athletes or is just this something that we put the word sports on, put the structure of professional sports around it to make money off of it, and then we say to ourselves, “Yeah, that’s a sport.”

It’s a sport because they have reflexes like a race car driver. It’s a sport because they have to sit for a long time. It’s a sport because of concentration. I suppose you could make up all kinds of arguments for and against. There’s a definition of what is sports business that the North American Sports Management Association provides, and roughly, it says, pretty much anything: anything that’s sports related in global sports or any activity involved in or related to sports.

So, you see, lots of things begin to become sports business. The answer really is, when we’re talking about sports business, we’re not always talking about sports. That’s important because you may run into an existential problem with the business you’re running when people no longer are turned on by the activity or turned on by the human quality that makes a human or one human exceptional vis-a-vis another human. All that you’re really interested in is the pop cultural or commercial elements of the enterprise.

I don’t know if esports is a sport. I don’t watch it.

These are existential problems to consider for students in sports management education.

“With data analytics, there are a number of different opportunities not only on the field, but off the field,” says Dr. Brandon Brown. “You can be a data analytics tracker in terms of understanding which metrics are going to influence game outcome.”

“One key career that I see moving forward in the sport industry,” adds Dr. Andrea N. Geurin, “especially related to marketing and sports management, is going to be in the marketing analytics space. This is where people have the ability to take a lot of data and look at it and make decisions and understand how that data impacts the organization. Everything that is done in marketing — it does have a very creative twist to it now — is very much tied to data. And data is driving the decisions that we make.”

So in marketing analytics, business analytics is a really important role that organizations need and will be hiring for. I think in terms of marketing and global sports, it’s also a space where people working in sports marketing need to have the ability to use digital media. They need to be able to do video editing. They need to be able to put little promotions together.

They need to have really strong writing skills because when you put something out on social media, again, it needs to have a specific voice, a tone. It needs to just kind of match the brand. So, having the ability to write well and write in different voices is an important skill. Digital media managers and social media managers will be hugely important for sport organizations as we move forward.

Sales is a hugely important piece to every organization. A lot of people, when they start their career in sports, will look to starting in sales. One of the reasons that’s so important is because if you work in sales — and you can show that you have added this much value to the organization this year — that’s a really great personal marketing piece to be able to move up through the organization and to continue a career in that organization or in that field.

Sales gives you some really hard numbers that you can point to in terms of saying, “I created this many new clients this year, or I generated this much in sales this year.” It’s a really important career that sometimes gets overlooked, but it can definitely lead to moving through an organization very quickly.

In the past, I’ve taught sport sales courses. My students have always done hands-on projects where we’ve worked with an organization. The students actually have to get on the phone, cold call people who might want to buy tickets. They have to learn to sell, but they get a lot of guidance from the organization.

It’s been absolutely wonderful for those students because some of them were able to get internships or jobs with the organization that we partnered with in the sports management education course. It introduced them to the idea that, “I could go into sales. This is a really valuable skill.”

I’ve seen so many of my former students who have taken positions in sales. Their careers have skyrocketed within a few years because they did really well at that role, and they were able to move up quickly in organizations and also to get new opportunities with other exciting organizations.

With the advent of social media in global sports, we can see there are now a number of new things coming into consideration within the sports media landscape. Obviously, we still have those same members in sports management. We have the content providers, which are still the sports organizations, the athletes, and the events. And we still do have the mass media, which is television, radio, newspaper, and magazine.

But now, it’s not just one mass audience. In particular, it’s different niche audiences. So, it’s no longer just the entire United States or the entire world. The media could not only be talking to New York segments, but they could also be speaking to Boston segments or California segments.

We could, in fact, be speaking to California residents, and within California, we could be speaking to any number of different team fan bases and fan groups from any given team. What we’re seeing with social media is that those individual fans now have their own platform for themselves. And, in fact, all of the teams allow for platforms. Certain fan groups have certain platforms. So, content providers are giving their information to the mass media.

The mass media has an option to give it to any given fan group or any given niche audience. Where this is also going to differ is that we’ll see that content providers don’t have to go through mass media channels. They can, in fact, with social media, directly communicate with any given fan group [and] with any given niche audience. So content providers, such as the Dallas Cowboys or the New York Rangers or the San Francisco Giants, can now directly communicate not only with certain fan groups but in some cases with individuals who are fans.

They have a sense of direct communication. And what you’re going to see on the bottom is not only direct communication going from the content providers to the niche audiences, but the niche audiences, very importantly here, can have a direct communication line with the content providers themselves. This goes back to great relationships that we can have with having the audience members and the sports teams organizations.

What we’ll see is that the niche audience will not only have the ability to relate directly with content providers, but they’ll still get information from these mass media sources. So, they can get information directly from the sports organizations or the athletes. They can also still get their information from ESPN.

In this case, they have a number of different options [on where] to get their information. They can watch it on television, as would be the traditional manner. But they can also hear [it] from ESPN on any social media medium. So ESPN, Fox Sports, CBS, NBC — they not only have a television channel now, they have the ability to directly reach individual fans through social media. And just like the niche audience has had the ability to give feedback to the sports organizations, you’ll see there’s a small feedback loop where the niche audiences are able to give feedback back to these mass media entities through social media.

This idea of my identity, this idea that I get to walk around with pride, is about all the different ways we get to plug into sports. It’s what Jesse Owens did to Hitler in the Olympics. Here’s a guy saying, “I’m going to take over the world, and my pure race is better than all of the other races.” That included black people, and that included Jesse Owens. In front of the whole world, in Berlin, Jesse Owens dramatically disproved that theory in human, real, on the ground — literally on the ground — terms.

Two Jewish sprinters weren’t allowed to run, so that footnote should be made. But this is the way sports can amplify, magnify, and otherwise powerfully communicate social conditions in a way that very few other things can, differently than movies or books or plays, which are enormously powerful cultural vehicles. But they’re scripted. The author is intentional. The author is in control.

In global sports and sports management, we don’t know what will happen. And that’s the excitement. That is the humanity of it. We don’t know what will happen until it happens.

Sports management education courses tackle the theme of sports and national identity.

What you’re seeing a lot of nowadays is that events are not only hosting sport-organization events, but obviously, they’re going to start hosting concerts. There are a number of concert series that will happen at Citi Field. So, they’ll clear out the entire field and make it an applicable space for any given concert or band.

There have been a number of different concerts that happened at the Mets stadium. One notable one is Billy Joel because he’s from Long Island, and he often represents Long Islanders, and therefore, New Yorkers. Again, it’s this whole idea that New Yorkers can go to Citi Field to feel as if this place is re-emphasizing their identity as a New Yorker, not only in terms of Ebbets Field, but also, in terms of the Jackie Robinson rotunda, which signifies this whole idea of the Brooklyn Dodgers’ history. It’s part of Brooklyn history.

Then they can go into this venue and see someone who represents New York, such as Billy Joel. We can usually take these venues and often translate them to outside events, such as concerts with Billy Joel.

What you’re starting to see is an evolution of sports organizations and sports management and how they’re constructing their venues. Previously, it was just however much capacity it could hold. Certain baseball stadiums would hold 50,000, maybe 60,000 seats, without mini suites or party events. And as you saw, perhaps in the early 2000s to 2010, new stadiums were limiting the capacity in terms of the amount of people the stadium could hold and opening up more suites areas, VIP areas.

The idea was while they might not be getting the extra 10,000 seats by going from 50,000 to 40,000 seats, they would actually be getting more bang for their buck in charging more for the suite tickets. They’re earning more revenue, getting more of a bang for your buck, given these suite tickets.

However, what we’re seeing today is that even these suite parts, or these web arenas or areas, in where individuals can come and pay a hefty amount for a ticket — those are actually starting to be on the decline because people are starting to prefer in-house watching. They’d rather actually sit in their house rather than come to a stadium. What stadiums have been doing nowadays is transforming some of these suite areas into priority areas, into communal areas, kind of representing certain living-room-style events.

It’s an interesting thing that sports organizations are now doing in global sports. They’re actually offering certain types of living-room-style events at the stadiums so family members can come together. Groups, communities can come together in this open space so it’s not just so much for watching the sporting event, but it’s more so a medium to come together where you can enjoy time together within the venue.

This information is part of our sports management education course.

There was a time in American history when the country had no income tax and great monopolists ruled the corporate sphere. Monopoly was the defining characteristic of the American economy.

Sports was no exception. Major League Baseball began to demonstrate that it was an unfair monopoly violating antitrust laws, specifically the Sherman Antitrust Act. The case went all the way to the Supreme Court, where the justices essentially ruled “Baseball was a monopoly, but that’s okay.” Their underlying legal argument that baseball was not interstate business and that all business in baseball is local.

This was a fiction. The real argument was “Well, it’s sports. Everybody likes it, and so we should give it an exception from antitrust laws.” The court’s action formed the first closed league in world history, a legal monopoly. No one else has the ability to form Major League Baseball in any city, territory, or other part of the United States. The only Major League Baseball is Major League Baseball – an excellent economic model for them.

After baseball in the 1920s, professional football leagues and other nascent leagues began to form in a large-scale professionalization of sport. Athletes were paid and coached. Being trained began to take hold. Sports management grew as a viable academic field and profession.

After World War II, the country settled into a different mindset where television began to dominate the cultural space of American homes. In 1958, right before New Year’s Eve, the National Football League became lucky. Their NFL championship game, between the New York Giants and Baltimore Colts, was on black-and-white TVs all over the country. It was an exciting game in a snowstorm, with sudden-death overtime and great heroes such as Johnny Unitas and Frank Gifford.

Both America and football fell in love. America, football, television, and the whole world saw that money could be made for people who understood the power of television as it related to the broadcast of live sports.

The International Olympic Committee also took notice. Already, major sneaker companies and Olympic athletes had formed relationships. The acceleration of those relationships, combined with the acceleration of non-sports brands with live sports, became as big as almost any business in the world. For the next forty years, live sports dominated television, through the creation of cable in the late 1970s all the way to the beginning of the 21st century.

Today, the major questions remain: will the value of live sport continue to anchor the value of the $600 billion global sports business? Will different kinds of consumption, from different kings of consumers, through different kinds of technology diminish or increase the value of sport in the marketplace, particularly due to the increased ways of consuming it? How must sports management education adapt?