Online Sports Management Education for the Barclays Center

In sponsorship, an activation is what really brings that sponsorship to life. The sponsoring company and sports organization have come to an agreement. They’ve signed a contract, but then beyond that contract, there are these activities that we call activations. And that’s where the sports property and the sponsor will work together. They say, ‘OK, what can we do creatively to make our consumers aware that this sponsorship exists but also potentially to give our fans and our consumers a sample of the sponsor’s product or the sponsor’s service?

Some examples of that would be signage featuring a Coca-Cola logo that goes all around the entire stadium. Other examples might include names that come up on a board or ‘this is the Halftime show brought to you by AT&T.’ Some of the more intricate activations include Taco Bell’s “Steal a Base, Steal a Taco” promotion or when Lucas Oil Stadium had an in-arena store. Those are all examples of activations, and now that you understand that, take a look around the Barclays center and ask, ‘where are there opportunities to activate sponsorships?’ So if you had a sponsor, what would you do in this particular arena to activate it?

New Sports Management Promotional Opportunities

What makes Barclays Center a little bit more unique than any other arena here in the tri-state area is being in literally the center of Brooklyn. Brooklyn did not have a world-class global sports venue of that spectrum or of that size until five years ago when Barclays Center moved. We pick up markets similar to Madison Square Garden as well as a very new kind of Brooklyn market. So besides the shape, which is obviously a unique factor of Barclays Center, I think the location is important from a marketing perspective. From my understanding, the Oculus is supposed to be immediately eye-captivating. So you walk in, and you kind of feel like you’re in a big space even though you’re outdoors. And the Oculus within the circle is just a large LCD television displaying different videos and marketing pieces 24 hours a day, whether it’s the Nets or upcoming concerts. So, even if people are in the nearby mall, they still can glance over and see what’s coming up at Barclays Center.

Sports Management Education and Next Generation Mobile Marketing

An activation is basically interactive marketing. A customer feels like they’re putting their hands on the brand a little bit. And so we have a number of partners, especially here in spirit partners, where a brand will put their name on the label of a bar. Most of our partnerships are on contract years, and as a contract year ends, we might rotate a new partner in. Most of our in-arena activation is constantly full because of a very high demand for the Brooklyn market. A lot of brands love associating themselves with Barclays Center so they can get their name out there. The LED lighting that we have at the arena-not just the Jumbotron, but all the LED lighting around the arena-is just additional marketing collateral. And for our brands, it’s another way for them to associate themselves with Barclays Center. I know a lot of our health partners put their ads on those LCD screens. It’s just a way to highlight a deal they have going on or get their name out there.

Measuring impressions is probably one of the most exciting new data studies I think arenas are doing. There’s so much constantly growing and changing with that. The most obvious is scan, so we know exactly how many people come into the arena. So if it’s something big like the center Jumbotron, we’ll do count scans. Chances are everyone that entered the arena saw the Jumbotron, but if we’re looking at an LED light on the suite level, then we’re only looking at specific suite buyers or specific suite scans. We also have different activations that are just temporary. American Express has their own little box on our concourse, and we’ll have video games and interactive material in that box, and we can actually measure how many people walk in and out. I know a number of arenas are doing other very interesting things with impressions. A lot of people have sensors on the ground so they can feel how hard people step if they’re getting really excited and measure impressions that way. It’s getting very interesting.

Everyone’s phone has a Mac address that’s unique to that cell phone. So, when someone uses their app, it allows us to provide them with a better experience. We can see the concession stands they visit more frequently. We can gauge sentiment off social media pages, and we can also remarket to them very specifically based on what they like. Because BSE is a brick franchise, we have a number of arenas and venues. If they’re simply just a Nets fan, we’ll only market Nets. If they’re just an Islanders fan that only goes to games in Nassau Coliseum, we’ll only market that material. Having Mac IDs and cell phone data makes that a lot easier than just through email. So what we’re doing with the Mac ID is really an immediate remarketing campaign. If you like something on Facebook that’s Nets Team specific, we will then promote a Nets package to you. So it’s a very, very targeted program that uses that cell phone data.

Online Sports Management Education: Modern League Monopolies

There was a time in American history when the country had no income tax and great monopolists ruled the corporate sphere. Monopoly was the defining characteristic of the American economy.

Sports was no exception. Major League Baseball began to demonstrate that it was an unfair monopoly violating antitrust laws, specifically the Sherman Antitrust Act. The case went all the way to the Supreme Court, where the justices essentially ruled “Baseball was a monopoly, but that’s okay.” Their underlying legal argument that baseball was not interstate business and that all business in baseball is local.

This was a fiction. The real argument was “Well, it’s sports. Everybody likes it, and so we should give it an exception from antitrust laws.” The court’s action formed the first closed league in world history, a legal monopoly. No one else has the ability to form Major League Baseball in any city, territory, or other part of the United States. The only Major League Baseball is Major League Baseball – an excellent economic model for them.

After baseball in the 1920s, professional football leagues and other nascent leagues began to form in a large-scale professionalization of sport. Athletes were paid and coached. Being trained began to take hold. Sports management grew as a viable academic field and profession.

After World War II, the country settled into a different mindset where television began to dominate the cultural space of American homes. In 1958, right before New Year’s Eve, the National Football League became lucky. Their NFL championship game, between the New York Giants and Baltimore Colts, was on black-and-white TVs all over the country. It was an exciting game in a snowstorm, with sudden-death overtime and great heroes such as Johnny Unitas and Frank Gifford.

Both America and football fell in love. America, football, television, and the whole world saw that money could be made for people who understood the power of television as it related to the broadcast of live sports.

The International Olympic Committee also took notice. Already, major sneaker companies and Olympic athletes had formed relationships. The acceleration of those relationships, combined with the acceleration of non-sports brands with live sports, became as big as almost any business in the world. For the next forty years, live sports dominated television, through the creation of cable in the late 1970s all the way to the beginning of the 21st century.

Today, the major questions remain: will the value of live sport continue to anchor the value of the $600 billion global sports business? Will different kinds of consumption, from different kings of consumers, through different kinds of technology diminish or increase the value of sport in the marketplace, particularly due to the increased ways of consuming it? How must sports management education adapt?

Learning CRM Systems Amongst Sports Management Education

In today’s sports world, customer relationship management systems or CRM systems, as they’re referred to, play a big role. One of the things CRM systems do is give us a 360-degree view of the fan. What does that mean? According to online sports management education, it means that it triangulates data from all different data sources.

Every time a contact is made by a salesperson from a global sports organization, it’s entered into a database. Data is pulled from other public data sources, such as surveys that are done in the field, and it’s all aggregated into one spot. It means, at any point in time, sports management or an employee who has authorization can go into the system and learn everything that is known about an individual ticket holder or prospect.

In Today’s World, Sports is More Than Just Sports

The global sports ecosystem has really changed over the past handful of years, and it certainly looks a lot different than the traditional system most people were familiar with. That is, it’s not really just about leagues and teams anymore. Sports management is much more about businesses, about government, and about the social sector all coming together in this terrific ecosystem that really starts out with sports.

When it comes to leagues and the franchises that make up each of those leagues, whether it’s in American football, international football, what the US calls soccer, baseball, basketball, ice hockey, rugby, on and on, it’s really about sports. Sports really boils down everything that we know about civilization and society.

It’s about the way that we play. It’s about the buildings that we use. It’s about the ways that we move in and around our cities and our towns. It has so much to do with economics, the politics and the society of our world.

Leagues are made up of different franchises, which effectively own the teams that we all know, watch, and root for and against. Across the world, they’re all pretty much the same. There’s a league. There are teams within it. We watch them play on fields. These, of course, are major businesses with major impact and influence, not only in their local communities, but in places around the world. This shift from just teams to a global economy is something you’ll learn about more in depth with sports management education or online sports management education.

Lessons to Be Taught in Sports Management Education

In this module, sports data and analytics, we’ll be covering a wide range of topics, all of which are very important in today’s global sports business and sports management world. We’ll be talking about analytics in the field. How are teams looking at information and data to improve their performance on the field and to provide a winning product to their fans? We’ll also be looking at analytics off the field.

How are they used in the sales and marketing suite? How are they used by front offices and business people at sports organizations, leagues and teams, and even athlete management organizations to build brands, sell tickets, fill stadiums, and monetize sponsorships and broadcast revenues? We’ll also talk about the way some of the new technologies and data-capture devices have impacted sports analytics today.

These are helpful tips from our online sports management education course.

Learning From ESPN’s Strategy on Streaming of Global Sports

ESPN’s strategy on streaming is very interesting. They’ve had to contend with declining cable TV subscriptions by cord-cutters. So they’ve launched ESPN Plus as their streaming service.

They’re using a modest monthly subscription rate model, similar to what Netflix and Amazon Prime are doing. They’ve included specific properties on the ESPN platform and things like their impressive stable of 30 for 30 documentaries. It’s a renowned award-winning series.

Following ESPN strategy for students of Sports Management Education

For ESPN, this is a way to go after the segment of super avid fans of multiple sports-sports junkies who will try anything sports-related. You can make the case that these fans are not served by today’s TV offerings. But there are different strategies out there.

A Different Approach to Media Sports Management

For example, Bleacher Report, a Turner Sports brand, has tried to price specific properties in an a la carte model, like the Champions League games or the pay-per-view Tiger Woods, Phil Mickelson golf matches. There are really different approaches. You’re seeing different media companies experiment with alternatives.

Now Is the Time for an Online Sports Management Education

The media landscape is changing dramatically. It’s one of the biggest areas of change within the whole sports ecosystem. We’re seeing big changes in the way linear TV is perceived. Linear TV viewing is down. Cord cutters are prevalent. We’re seeing direct-to-consumer, over-the-top networks proliferating. Whether they emerge in a specific sports league, or they’re banded together by legacy media companies, like ESPN with their ESPN Plus brand. It’s a very exciting time right now. It provides a wonderful opportunity for those who want to enter the sports media business.

Media Lessons for Sports Management Education Students

One of the biggest milestones in athlete-driven media was when Derek Jeter started the Players Tribune, which is a hugely successful website and business now. But, it started as just a way to give athletes a voice and to give them the opportunity to tell their stories in their own voice rather than relying on traditional media to do an interview, tell the story, maybe chop it up into a way that wasn’t fully what the athlete had intended.

Since he founded it in 2014, it’s become hugely successful. It has allowed several different athletes to tell their own stories about sometimes very, very emotional topics. But, they’re able to present it when they’re comfortable and in their own way.

Aside from traditional media and aside from social media, there are so many different sports news outlets that now exist. And ESPN has always been a leader in this regard. But now you see Bleacher Report and Deadspin and some of these that take maybe a little bit more of a comical view or slant on the way that they present the news.

I think one of the big differences we’re seeing now is that instead of relying so much on the written word, organizations are really doing these short snippets, short broadcasts, short highlight clips. That’s really what the younger generations of fans want, and that’s how they prefer to get their news rather than reading 1,000-word news articles.

Interactive Sponsorship Experiences

In today’s world of global sports and sports management, sponsorships are changing in new and exciting ways. Learning about these interactive sponsorship agreements is essential to anyone wanting to pursue sports management education or online sports management education.

Sports organizations and sponsors will work together in terms of how they want their sponsorship. While we’ve been talking a lot about the fact that sponsorships can often come in terms of announcements or signs, there can also be interactive sponsorship agreements.

Verizon could, for example, be offering a virtual reality experience within a soccer match. Soccer fans would not only go to the sporting event, but they would step aside and go into a fan tent created by Verizon for a virtual reality experience. While Verizon may not have a sign up, they still do have a partnership agreement with said soccer team that not only offers Verizon’s exclusive agreement. Verizon is being seen by the consumers, but the consumers are now interacting with a particular Verizon device.

Needless to say, sponsorship organization and sports organizations work hand-in-hand in terms of how they deal with and how they implement each and every sponsorship. Sponsorships are getting unique. They’re not only signage or advertisements in terms of announcements. What they’re offering is unique experiences where consumers can interact with the given sponsor.

For example, Florida State had a tailgating event where they offered consumers the ability to play the new Nintendo Switch Super Smash Brothers game. This was an event that was partnered with and sponsored by Nintendo. It wasn’t just signage. Consumers were able to go up to the tailgate and have the ability to play with the new video game.

How the Way Consumers Interact With Sports Is Changing

It’s interesting that the new generation, Generation Z, sometimes referred to as the “I Generation,” is often referred to as the pluralist generation. This ties in with the idea that these consumers are starting to view sporting events with multiple mediums. What this means is that not only are these consumers the younger generation, and not only are they starting to watch sporting events on television, but they’re also beginning to engage with these sporting events on their personal phone device, or their tablet or all of the above.

This allows a further form of engagement. Consumers these days are very reliant upon engaging with these sporting events. Consumers really value the idea of interacting with any given sporting event because it makes them feel as if they’re a part of it. In addition, it makes them feel as though they have some control over it.

When these consumers are given a second medium to interact with for any given sports activity, they feel that they can have some type of say in what goes on with that sporting event. This aspect of gaining control over the event is seen as evidence that consumers are interacting differently than they once did. Not only are they watching the game, but perhaps they’re also actively tweeting at the team. Maybe they’re on Instagram viewing what’s happening on the sidelines. This makes the consumer feel as if they’re experiencing an all-inclusive environment and that they’re actually part of the sporting event that’s taking place.

It’s important to realize the evolution of sports media. The advent of social media has come into play and helped us realize how important sports media is to athletes and consumers. It’s also important to recognize the value of sponsorships and how sponsorships can help shape a sports organization’s branding process. This goes for sporting event arenas as well, as they can also help with that process of shaping a brand. These things have changed a lot in recent years, and as our culture and society continue to evolve, so will these trends.

If you haven’t considered sports management education, it’s a very effective way to learn more about all concepts relating to global sports and sports management. And, with online sports management education, you don’t even need to leave the comfort of your own home to start learning.

Incorporating Corporate Sponsors Into Sports Stadiums

American sports facilities these days are very cutting edge when it comes to corporate sponsorships, and the way that they’re able to activate them and incorporate them into the stadiums themselves. One example of this from the early 2000s was with Lucas Oil Stadium in Indianapolis, which is the home of the Indianapolis Colts NFL team. They had a sponsor called HHGregg, which was an appliance store that sold refrigerators, televisions, ovens, etc.

So, in Lucas Oil Stadium, they had a large section just outside of one seating area, which was essentially designated as the HHGregg corner. This section also was not sectioned off with walls, so it allowed people walking through the stadium to very easily pass through it. And when they do so, they’re walking past washers, dryers, refrigerators, and televisions. Plus, every screen that you’d see anywhere in the stadium was an actual item that you could purchase at HHGregg. Essentially, the organization did a great job of promoting their sponsor company, and created a setup where people could actually shop there during games.

We also know that historically, the NFL is viewed as a kind of family experience to watch games and cheer on your favorite team. So at the games, you’ve typically got husbands and wives who may be walking around and realize that they happen to need a new washing machine or other appliance. When that happens, they’re conveniently able to just make that purchase right there at the stadium. This is one example of a very natural, effective way to incorporate a sponsor into a stadium.

Another interesting example is what Major League Baseball has done with Taco Bell. They have held a really interesting promotion in conjunction with the fast-food restaurant, which they call “Steal a Base, Steal a Taco” and have run during the World Series. And during this promotion, if any one player steals a base during the series, Taco Bell announces a date and time that anyone in the United States can visit one of their restaurants and receive a free taco. This way, the league integrated the sponsor, Taco Bell, with not only the fans at the stadium, but the fans watching at home as well.

How sports brands integrate corporate sponsorships, sports management strategies, and global sports marketing are just a few of the concepts you can learn about with sports management education. And, with nothing more than an internet connection and desire to learn, you can give online sports management education a try.