How Venues Keep People Entertained and Engaged

In terms of events that work, we know that there’s typically the main event, but there also needs to be something before and something after. This seems like a simple formula, but it’s not easy to pull off. However, if you can get it right and have some lead-up to the event that’s more than just a pre-game ceremony—perhaps something like tailgating at a sporting event, which most people are familiar with—then you’re on the right track with your event.

It can either be organized tightly or loosely, but there just needs to be something to attend before the main event. And then, once you get to the main event, it’s on. The game is on, but then you’ve also got to leave people with something as they depart, because we know from plenty of research that as important as first impressions are, final impressions are important as well. Walking out of the event needs to be a pretty good experience to go along with it, so that people leave with that last thing in their minds, and know that they’ve had a good time.

Managing crowds at sports venues seems like it would be something pretty simple, but that’s also not necessarily true. Think about any time you’ve been to an event and it’s been easy to move around, maybe compared to a different event where it’s been tough to move around. A classic example is Disney World.

If you’ve ever been to Disney World, think about all of the people who were there on the same day, at the same time, trying to get into the same activities, and the same rides, and the same shows. But at Disney, as long as you stand in line, they’ve got it pretty well figured out. Nowhere is going to be perfect, but they’ve got it pretty well figured out how to treat people and make you believe that you’re having a good and magical time, even when you’re doing something tedious like standing in line.

These are all the things that the better examples in sports venues are figuring out as well. If you’re going to stand there, you may be on your smartphone to pass the time, but that’s not really what the sports franchises want you to be doing. The better ones figure out good ways to keep you involved, keep you engaged, and keep you a part of what’s going on.

Do you have interest in sports management concepts and strategies, or global sports trends? If so, give online sports management education a try, as it’s the most accessible form of sports management education that you’ll find to learn about how to keep people engaged and interested when attending an event.

In Today’s World, Sports is More Than Just Sports

The global sports ecosystem has really changed over the past handful of years, and it certainly looks a lot different than the traditional system most people were familiar with. That is, it’s not really just about leagues and teams anymore. Sports management is much more about businesses, about government, and about the social sector all coming together in this terrific ecosystem that really starts out with sports.

When it comes to leagues and the franchises that make up each of those leagues, whether it’s in American football, international football, what the US calls soccer, baseball, basketball, ice hockey, rugby, on and on, it’s really about sports. Sports really boils down everything that we know about civilization and society.

It’s about the way that we play. It’s about the buildings that we use. It’s about the ways that we move in and around our cities and our towns. It has so much to do with economics, the politics and the society of our world.

Leagues are made up of different franchises, which effectively own the teams that we all know, watch, and root for and against. Across the world, they’re all pretty much the same. There’s a league. There are teams within it. We watch them play on fields. These, of course, are major businesses with major impact and influence, not only in their local communities, but in places around the world. This shift from just teams to a global economy is something you’ll learn about more in depth with sports management education or online sports management education.

Incorporating Corporate Sponsors Into Sports Stadiums

American sports facilities these days are very cutting edge when it comes to corporate sponsorships, and the way that they’re able to activate them and incorporate them into the stadiums themselves. One example of this from the early 2000s was with Lucas Oil Stadium in Indianapolis, which is the home of the Indianapolis Colts NFL team. They had a sponsor called HHGregg, which was an appliance store that sold refrigerators, televisions, ovens, etc.

So, in Lucas Oil Stadium, they had a large section just outside of one seating area, which was essentially designated as the HHGregg corner. This section also was not sectioned off with walls, so it allowed people walking through the stadium to very easily pass through it. And when they do so, they’re walking past washers, dryers, refrigerators, and televisions. Plus, every screen that you’d see anywhere in the stadium was an actual item that you could purchase at HHGregg. Essentially, the organization did a great job of promoting their sponsor company, and created a setup where people could actually shop there during games.

We also know that historically, the NFL is viewed as a kind of family experience to watch games and cheer on your favorite team. So at the games, you’ve typically got husbands and wives who may be walking around and realize that they happen to need a new washing machine or other appliance. When that happens, they’re conveniently able to just make that purchase right there at the stadium. This is one example of a very natural, effective way to incorporate a sponsor into a stadium.

Another interesting example is what Major League Baseball has done with Taco Bell. They have held a really interesting promotion in conjunction with the fast-food restaurant, which they call “Steal a Base, Steal a Taco” and have run during the World Series. And during this promotion, if any one player steals a base during the series, Taco Bell announces a date and time that anyone in the United States can visit one of their restaurants and receive a free taco. This way, the league integrated the sponsor, Taco Bell, with not only the fans at the stadium, but the fans watching at home as well.

How sports brands integrate corporate sponsorships, sports management strategies, and global sports marketing are just a few of the concepts you can learn about with sports management education. And, with nothing more than an internet connection and desire to learn, you can give online sports management education a try.

Interacting With Sports Consumers to Strengthen Your Brand

The Golden State Warriors are known for a couple of things. For one, they’ve been an excellent basketball team in recent years and have boasted some of the most recognizable players in all of sports. Additionally, they’re located right in the heart of Silicon Valley, so they represent a lot of technology and advanced media, which they love using to re-emphasize their relationship with their fans.

In this vein, there was one really neat example in which a fan was caught on the “dance cam,” a common feature at sporting events. The camera scans the crowd at the stadium in an attempt to catch people dancing. At one game, there happened to be this mother in the crowd who was dancing, and she got caught on that camera. When the shot of her was up on the big screen, instead of backing down, she really went at it. She kept dancing, and the video became a sort of viral Internet classic.

Afterwards, the Warriors not only pushed this video and interacted with their fans by tweeting it out, putting it on Instagram and circulating it through the various social media platforms, but this woman also became such a hot topic for fans of the team that they actually created a bobblehead of her. However, it wasn’t technically a bobblehead—more like a bobble-body—and these were then handed out to the fans.

This is just one great example of how you can engage with consumers. Once you start to engage with these consumers, they start to feel as if they are actually part of the brand. And once they feel that way, they will go out and become an ambassador for it.

With sports management education, you can learn more about these concepts and how they tie in with sports management, global sports, and building a brand. Online sports management education allows you to learn without the cost or stress of attending class in person.

How Sports Stadium and Venue Contracts Work

There are a variety of contracts that sports teams enter into aside from player contracts, and players contracts are, for the most part, defined by the collective bargaining agreements. But there are other contracts such as lease agreements with facilities, key sponsorship agreements with vendors, and also short-term contracts to bring other sports or transitory sports into their building.

It’s all about making sure that the facility and the player or the promoter are also able to make money in those contracts and also allow for the fan to enjoy the experience. Sometimes, you will have somebody playing there for just two weeks at a time.

In Houston, for instance, the Houston Texans have a 30-year contract with their stadium, which is Energy Stadium. And they play their full football season there. Whether that building is usable or not, they have what’s called a “hell or high water” lease there. No matter what, they’re actually duty-bound to keep playing in that building.

If the building’s unusable, they can play elsewhere until the building’s fixed. However, they are duty-bound to stay in that stadium for 30 years. It’s a non-relocation agreement and one which teams and venues take very seriously because 30 years is a long time.

They also have another tenant in that building that probably not a lot of people know about. That tenant is the Houston Livestock and Rodeo show. They play there for two weeks, roughly, each year. What they do is a lot of music events and livestock shows, and they use the whole Energy campus—not just the stadium, but also the Astrodome, the Arena Astro Hall, and the Astro Arena.

So during these two weeks each year, the entire property is basically consumed by the Houston Livestock and Rodeo show, and they also have a long-term agreement. But they’re usually using multiple venues within that whole Astro domain. And the entire situation is complex. How they use it, and how they are contracted with their landlord is a complex negotiation but also has a lot to do with how they view their fans using the building as well.

If you pursue online sports management education, you can learn much more about how contracts between venues and teams work as well as a number of global sports and sports management related topics. If you’re interested in a sports management education, there’s no reason you need to wait any longer to get started.

How Sports Teams Can Utilize Social Media

Sometimes in sports management education, you may look at the ways in which social media has changed the sports world.

When you start to segment certain groups of individuals, you start to get a specific target market. And in having any given target market, you better understand your objectives. If I know that I’m going after any particular group of individuals, I can do my research on those individuals. I can start to understand their preferences, their needs, their wants, their goals as consumers.

You can start to understand how they would like to interact with the team, as well as what they don’t like. So, you can not only understand their likes and dislikes, but also have targeted marketing efforts that are specifically catered to that group.

What we’re seeing nowadays is that with the advent of social media and its growing popularity, a lot of sports teams are starting to utilize different social media mediums to communicate with different groups of fans. So, whereas the only social media in the past was Facebook, and Facebook would send out mass messages to a number of different audiences, now we have Facebook, we have Twitter, we have Snapchat, we have Instagram. We have a number of different mediums to reach each and every one of these demographics.

Studies will show, obviously, that certain demographics are on certain social media mediums more often than not. For instance, a younger generation is likely to be on Instagram, and the older generation is likely to be on Facebook. So in terms of segmenting the market, and in terms of reaching each and every individual market with genuine messages, you would therefore want to utilize the social media mediums that they are gravitating towards to send out your messages.

For example, if you wanted to speak to an older group, you would get on Facebook to send a message. However, if you wanted to speak to a younger group, not only would you get on Instagram to send a message, but you would also perhaps integrate a message in a different way. You would maybe try to do it in a way through Instagram that can speak towards that younger generation.

With Facebook, you’ll typically see somewhat bland messages. You won’t see too many particularly vibrant messages there that are given to fans. This is because with the older audience, although it’s not as if they don’t like vibrant messages, it’s just more that the slightly bland ones tend to be the messages that speak to them. So, it will typically be somewhat bland and general announcements, perhaps simply stating that tickets are on sale or playoff tickets are coming on sale. Just bland, generic announcements like that.

On the other hand, it’s very different when any given team is interacting with the consumer on Twitter or Instagram. On Twitter, for example, they wouldn’t just give these general messages or announcements. For instance, if it was the Golden State Warriors, instead of simply stating that tickets are on sale, they will perhaps tweet during a game that “things are lit right now” to kind of speak to that younger fan base.

Ultimately, it’s not even about the fact that they’re promoting a given promotion or ticket sale. It’s more about wanting to use these mediums to speak to the audience so that you can, in a way, be on the same level with them. And once you’re on that same level, you can start to interact with that consumer differently, and they start to eventually form what is somewhat of a trusting relationship.

To learn more about the way social media is changing the world of local, national, and global sports, as well as many more topics relating to sports management, think about giving online sports management education a try.

How Sports Teams Market Their Brand

A brand, you might say, is a given symbol, term, logo, or combination thereof that represents the entity at hand. Sports teams are very unique in the brand sphere. They’re very different in the fact that they’re not a mere product. They’re intangible, and a lot of the time when consumers are interacting with a product in comparison to a brand, with the product, they don’t have a say in it.

When a consumer interacts with a global sports brand, it’s subjective in nature, whereas with a product, they just go purchase it and get out of it whatever they had in mind to purchase. A subjective lens toward sports brands would be the idea that you can go to a sporting event and possibly get something different each and every time.

Each and every consumer is going to engage differently with a sports brand, and because of this, the brands are particularly unique. Teams have to emphasize their brand rather than the product because the product is what’s on the field. To be honest, though, the field isn’t going to be reliable: In any given league, there could be 30 different teams playing. In any given season, there can only be one winner. Therefore, the other 29 or so teams are, essentially, losers.

As a result, there’s only one ‘good’ product, which isn’t necessarily what you’ll hear when you’re studying sports management. The thing is, the teams wouldn’t be doing themselves any favors by basing their marketing on the fact that their team (AKA their product) is going to be a quality product. Logically, then, they have to market on outside extensions. They have to market on the brand itself.

To this end, the brand — the team — will work to have their larger organization, their own brand, take on a certain personality. Online sports management education courses might focus on making a stronger winning team, but it’s the brand’s personality that has the ability to speak to consumers. Consumers can interact with that personality rather than relying on the product that’s on the field. Sports management education’s emphasis on winning isn’t a detriment, either: that’s important, too! The brand needs to be well-rounded so it doesn’t rely on only one aspect of the product.

How Sports Teams Utilize Psychographic Information

If you wanted to approach a branding concept or project without knowing much about the subject, using a generic stadium or team, you would need to rely heavily on your research. It isn’t so much about the demographic information, about the average age or typical income of the consumer. What you really want to rely on are the psychographics of the consumer. You want to look at what they like and what they dislike.

For example, are they into extreme sports? Are they into mountain climbing or that sort of activity? What you’re trying to find are certain psychological attributes that speak towards a particular brand characteristic. Once you find that brand characteristic, or any of the psychological attributes that the consumers value in their lives outside of sports, the next step would be trying to represent that value to your given sports team.

For example, if we look at the Miami Heat NBA team, Miami has a strong Hispanic base of population, which represents a huge amount of their consumers. Knowing this, and knowing that they value their Hispanic heritage, the team will sometimes wear different, Hispanic-themed jerseys. This is a way to not only market something on the court but to also market something that the consumers will really value.

It all ties in with researching the psychographics of your consumer. It’s about taking certain characteristics that you discover over the course of that research and implementing them into what the team stands for and what the team represents. However, it’s important to keep in mind that psychographics isn’t the same as demographics.

Demographics are typically relatively black and white categories. For example, some demographic characteristics could be income, gender, or race. These are things that are pretty straightforward and objective. Psychographics, on the other hand, try to take into consideration the psychological makeup of a given consumer, as well as their attitudes in terms of what they like and dislike, and potentially even things like what colors they prefer. Instead of just their basic backgrounds, psychographic consider the particular likes and preferences of their consumers, which have to do more with their mindset.

More information about the way sports teams connect specifically with their consumers, as well as many other useful lessons regarding global sports, sports management, and more, can be learned with online sports management education. Going the online route allows you to conveniently attain the sports management education that you’re after without breaking the bank.

How Sports Venues are Improving the Fan Experience

The topic of stadiums and how they’ve evolved to increase the fan experience is an enormous one, one that, I might spend three or four sessions in my classes just talking about fandom and how people enjoy the experience of being in a stadium. The question that most teams ask is, how can they get people to enjoy the game as much in the stadium as they would on their couch at home? With high-definition televisions and beautiful furniture in their homes, sometimes it’s hard to get people off the couch and coming to the game, so how do you do that?

Well, you provide an experience for them that is unparalleled, that is a live sports experience like no other, and you do it in a way where people enjoy getting to the stadium, enjoy the pre-game festivities, and enjoy the fact that they can socialize with their friends both through their mobile devices and physically in the stands. That’s how you keep people connected and coming to the venues, and it means there’s a variety of seating possibilities.

These days, it’s no longer just going to the stadium and sitting in the stands, where there’s 100,000 people sitting in either the lower deck or upper deck. Instead, you’ve got six to 10 varieties of seating arrangements that people can avail themselves of and make themselves comfortable. They can come with friends; they can come individually; they can stand. There are different places to get food, there’s ethnic food, and there’s a variety of different entertainment that happens during the game.

Then, if you happen to step into the concourses, the game’s still on there with lots of TVs (and even multiple screens for fantasy sports). Having all of this gets you coming to the building to enjoy a wide variety of experiences. In a way, it’s almost like having three screens while you’re at a live event.

If you’d like to learn more about how sports and their venues are changing and evolving, as well as many other global sports and sports management-related topics and lessons, give online sports management education a try. If you want a sports management education, there’s no reason you shouldn’t take the first steps now to start learning online.

How Sporting Venues Bring Communities Together

There have been many different examples of sports venues, arenas, and stadiums in different communities, and as it tends to be with anything, there are examples when they have worked to improve the community and examples when they haven’t. However, it’s always good to focus on the positives and strengths and the examples of good things that have happened.

All you have to do is look back through history, and you’ll see many examples of people coming together through sports. It’s part of just about any civilization. If you think about your wildest dreams of where you’d like to travel, and consider distant, far-off places, there’s a very good chance that somewhere along that trip you would come across some sort of a sports venue or complex.

One amazing, famous example is the Colosseum in Rome. For the people who lived in that place and time, it served as a main gathering place. For the most part, that hasn’t really changed between then and now. Our sports venues still serve as gathering places for the people in our cities and communities. Granted, they sometimes cost a little bit more money to access than some of the other places we might gather, but they truly are designed for the community aspect.

These venues are designed to grow communities. They’re designed to make people feel better about where they live, to improve their quality of life, and to help give them things that we’re all looking for, such as happiness.

One of the tough things about building sports venues is that they tend to cost quite a bit of money. And, no matter how much a team or franchise or private business is contributing to it, there is at some point going to end up being some public cost. There just isn’t much getting around it. That being said, in a large number of cases, it ends up being worth the cost. When done right, and when done with the community in mind and starting out in the community, it may take some time, but usually, good things tend to happen.

For more information about the pros and cons of sporting venues, sports management strategies, global sports marketing, and many other concepts, give online sports management education a chance. It’s by far the most convenient way to access sports management education, and it may just be a great fit for you.