The Future of Gaming: The Industry’s Future Must be Diverse

The gaming industry does not look like the people playing their games. Everybody plays games, yet not everybody gets to contribute to making games, explains Jessica Hammer. It’s an incredible loss for the game industry. In Hammer’s experience, her game design classes look more representative of the world than they do the game industry. For example, her classes tend to have at least 50% female students. They also reflect a more accurate depiction of the population in terms of racial diversity, gender expression, and sexual orientation.

And after 15 years of teaching game design Hammer has learned just how much her students are always able to surprise her. Even when imposing strict constraints such as: “You’re going to make a non-digital game one of whose main materials is water, good luck,” they are able to produce exceptional games. Hammer suspects that part of this incredible creativity comes from having a diversity of life experiences and social perspectives that they’re bringing to the table.

When people ask her what they should learn to be a game designer, her answer is simple. Be curious about life. If you consume primarily games, or geek media, or stories, or experiences of people just like you, you are going to make boring games. The secret to brilliant game design is to be what she refers to as ‘a little bit of an intellectual magpie’. You should be looking around the world for fascinating and shiny things that don’t already appear in games so you can bring them home to your nest.

When we talk about diversity in the game industry, we’re talking about people who have a leg up on what we already see in games. They don’t have to go out and collect shiny things. Jessica Hammer is a woman in the gaming industry. There is already an incredible set of experiences to build on. That’s one of the reasons that she believes indie games are one of the richest sources of innovation in the gaming world. Because the barrier to entry is lower, and you see an enormous amount more diversity than you do in, for example, triple AAA games. And that innovation is filtering up into mainstream games. And for Hammer, her vision for the gaming world’s future is to see women, people of color, and queer creators who are the source of this creativity innovation be rewarded and paid for it.

Alternative Accommodations: Home-sharing Services Impact on The Hotel Industry

Hotels have begun to view the home-sharing industry as an alternative and a competitor. They’re also making sure guests know many of the desirable hotel amenities. Security, housekeeping, and round-the-clock service are not available at many home-sharing services.

Hotels offer a wide range of services. They also employ a large number of people. Home-sharing services began as a fee-based online matchmaking service for tourists seeking lodging. A local host with a spare bedroom or apartment wanted to rent it out for a few dollars.

Airbnb can scale extremely quickly because it doesn’t need a lot of host-owned and managed real estate. Home-sharing doesn’t need a massive network of housekeeping, maintenance, sales, and marketing services. Airbnb has grown to be larger than many hotel companies. This is due to the number of units available and the number of guests they can accommodate.

When you consider the hotel industry from the perspective of ownership, corporations like LaSalle and Sunstone aim to buy hotel assets, have them properly operated, and profit from them. In contrast, an apartment owner might list a unit on Airbnb or a similar service to rent for a night. Yet, that individual is unlikely to buy a property to turn it into an Airbnb investment.

A hotel ownership company wants to create an attractive real estate return. An Airbnb host usually wants to reduce part of their monthly ownership expenditures. There was no incentive to earn a real estate return like there is in the hotel investment market. This trait alone aided the expansion of the house-sharing companies.

Building A Successful Business: Case Study: AirBNB

Everyone knows Airbnb.

Founded in a one-bedroom San Francisco apartment, Airbnb is now valued at more than $22 billion.

The great opportunity for a hotel alternative was recognized by the Airbnb founders when they realized that San Francisco needed more hotel rooms. With insufficient availability, the founders believed that alternative accommodations should be available for anyone travelling, whether for business or for leisure.

The founders thought “Wouldn’t it be nice if people shared their homes with travelers? Wouldn’t it be nice if we had a platform, or a marketplace, for renters and travellers to meet?”. With these questions, Airbnb was born.

The founders started by creating a basic platform where people could post their couch or bedroom for rent to travellers coming to San Francisco at a busy time. They created a value proposition of alternative accommodations that were not only easy to book but also much cheaper than hotels. Over time, the experiential aspect was added with the notion of living like locals, staying with locals, and meeting locals. It was this experiential aspect that really helped Airbnb overall.

Starting in San Francisco, Airbnb eventually grew and expanded into other key American states, and eventually they achieved globalization and entered Europe and Asia. As Airbnb grew so did their offering, with different services, experiences, and attractions added to the platform. They also started hiring hospitality executives to train Airbnb employees and hosts on how to act and think so they could compete with hotels. This was one of their key differentiators. Now, Airbnb is regarded as one of the most well-known alternative accommodation platforms.

The key to Airbnb’s success? Persistency. The founders truly believed in their idea, and they never gave up pursing it. In the beginning, the founder’s received 150 rejection letters when seeking funding money. But these rejections never stopped them for pursuing their ideas, and eventually they received the funding. Persistency was their key to success.

Building A Successful Business: The Seven Rules To Building A Successful Business

We are going to talk about the seven rules of building a successful business. We’re also going to use an example company that everyone knows: Airbnb.

The number-one rule for building a successful business is to recognize an opportunity. Airbnb founders, when they were starving students in San Francisco, realized that there are many citywide combinations where people cannot get hotel rooms. So, they came up with an idea.

They bought an air mattress for their apartment and made money off of it. That’s why it’s called Airbnb.

The number-two business rule to creating a successful business is to evaluate said business with critical thinking. Airbnb’s founders — one is an artist, another is an engineer — evaluated the offers after they got their first customers for a citywide convention. They thought “Hey, wait a minute! This might be an opportunity. How can we make it bigger and better for everyone?”.

Number three is building a team. It is one of the most important things in business because, as a leader, you’re as successful as your team. So, Airbnb owners started hiring older and talented individuals in the San Francisco area.

Number four is to write the business plan. It is the roadmap to success. So you have to write it with its components to show your company’s mission and idea’s vision.

Number five is gathering resources, and one of the most important resources is financial. They are what you need to create your company; anywhere from human to material resources.

Number six is to decide the ownership. Airbnb founders didn’t start the company by themselves. They had different partners. So, you have to decide the owner, the ownership structure, and the main shareholders. This is important, especially when you start with a friend or a colleague.

The last rule is to create wealth. Once you start creating value for any industry, people will recognize that you and your company are solving an existing problem and that you’re creating solutions with your ideas. Consequently, you’re going to create wealth, not only for yourself but for society as well.

To summarize the seven rules for creating a successful business: Start with an idea; recognize the problem, how to solve it; who can help you solve this problem, and then, write a business plan. Once decided, look for resources; anywhere from financial to human resources. Lastly, create wealth and value for your market and your society.

Business Events: Convention Venues

Hosting a successful business event or convention is an important part of hospitality management. There are a variety of types of venues, including the following:
Convention Centers
Convention centers are typically larger in size, allowing them to host very large meetings and conventions. A good example is the Jacob Javits Center in New York City.
These spaces are generally a bare boned concrete space that can be set up the way you want to bring your event to life. A stage can be brought in, and very often there’s roll out seating that can be tiered, in rows, or with round tables.
Hotels
Some business events or conventions don’t require the amount of space that a traditional convention center holds. Hotels come in all shapes and sizes, different star ratings, and different styles from traditional to very modern. They generate revenue from renting out event space in either a ballroom or smaller meeting rooms. The ballroom can be divided up into smaller areas or can be fully used and set up with staging, lighting, and production elements.
Guests for the event may also need a room to sleep in and need to eat during the day. This is a great way for the hotel to market and maximize revenues by selling other services that it’s already offering.
Unusual venues
Event organizers sometimes choose unusual venues to make sure their event stands out from the competition. Examples would be a museum, a zoo, or a theme park. These unusual venues provide a surprise and something that will make people take note. These different atmospheres and décor can provide a more personal venue for your event.
Cruise ships are another notable example. In the wintertime they may be docked at the harbor. You now have everything you need for a large convention including rooms, big spaces, big theaters and meeting rooms. The ship also doesn’t have to leave the harbor.

Business Events: Managing Conventions

When we think of MICE, the C in the term stands for conventions or conferences. This is a gathering of professionals who come together to discuss a specific topic. The United Nations General Assembly is a good example.

Conventions come in a variety of types and sizes. A corporate convention is the first type. Companies such as Apple and Microsoft, and any other corporation you can think of organize these. They want to gather their employees, shareholders, or investors to discuss a new product they’re introducing, for example.

However, there is a second aspect of conventions: associations, which are slightly different. Associations are groups of people who come together for a specific interest. Perhaps you have a family member who works in the medical industry, such as a dentist. A dentist will be a member of a dental association, and these organizations provide continuing education for individuals in the field.

Consider this: if a dentist has been out of school for a few years, you want them to be up to date on the newest research and treatments for dental issues.

These types of associations also hold annual conferences, and they can be enormous. The International Contact Lens Association, for example, has a yearly meeting that attracts over 10,000 participants.

Different destinations across the world will compete for the right to host that convention over all others. That’s 10,000 people who will need a hotel room, food to eat every night, shopping, and transportation. It’s a lot of spending for destinations to attract that kind of convention.

Business Events: Managing Corporate Conventions

Conventions play a major role in the hospitality industry. As professionals plan their travels, there’s a lot of specifics event planners need to keep in mind.

Corporate conventions usually take place in the same location every year. For example, if you’re a tech company that is located in Silicon Valley, a lot of your corporate conventions will probably take place in Silicon Valley. It’s very different from association conferences.

Think of my dentist. We have dentists that are located all over the United States. The association that hosts the annual meeting for these dentists will probably want to rotate where the location of the convention will be.

For example, one year it will be in the Northeast and, the next year, it might be in California. It is very important to choose a location that is appealing to people. Because if you, as a dentist, decide where you might get your annual education or training, you might prefer to go to a place like Hawaii over a cold place in the winter, like Detroit.

So, a lot of associations think very carefully about which locations they select and, the destinations work closely with the organizers to attract them. There is also seasonality in terms of days of the week. If we think of conventions, the most popular days for conventions to be hosted are usually Tuesday, Wednesday, and Thursday. Those are peak times. A lot of the venues, such as hotels and convention centers, will be very busy during those times.

The reason is that if you are attending a convention as part of your profession, you want it to take place during working hours, during the working day. You might have to travel to that convention.

If I’m based here in New York and I need to go to a convention in Florida, I might want to leave the day before. So by starting your convention on a Tuesday, it means you give people travel time on Monday. By ending on a Thursday, it means, again, they can travel home on Friday, and they still have their weekend.

Many conventions will also take place anytime between March to May and then again between September to November. Staying away from the main holiday periods. You want to make sure you host a convention at a time when a lot of people are around, not when they’re all traveling or when they’re on vacation.

Business Events: Managing Trade Shows

Trade shows are a way for people to come and see the latest offerings from their favorite companies. Managing trade shows and business events effectively results in revenues for both the hospitality venue and the exhibitors.
Know your attendees
When designing a trade show or business event, you must think about your attendees. There are the consumers who come to visit the venue, and there are the exhibitors that come to present and/or sell their products to a captive audience eager to buy.
Determine how long the trade show will run
You also need to determine how many days that the show will run, and which visitors will be eligible to attend for those days. Some trade shows are open to the public for all days. Other trade shows, like the New York Times Travel Shows, only allow travel trade partners (e.g., travel agents, tour operators, etc.) to attend on the first day, and then opens it up to everyone for the remaining days.
Booth rentals and revenues
The hospitality venue generates revenues via ticket sales from the visitors and booth rentals from the exhibitors. The venue space is parceled out into different areas and rented to the exhibitors, which then bring their magic to fill and transform the space to create an experience for the visitors.
The booth space is especially important. A visitor will generally spend more money at booths located in the center of the exhibition hall rather than a booth tucked away into a corner somewhere.
Each exhibitor and their staff need to think about how they can entice visitors to choose their booth over the others. One idea is to provide giveaways. There are also companies that cater to special lighting or special carpeting for trade shows specifically with the purpose of enticing visitors.

Testing the Game: Stress Testing

Game developers are more frequently using stress testing on their games prior to finalization to ensure their game and servers will handle the demand of their player community.
The video game industry is moving to more digital copies of games. When a game launches, everyone downloads it and jumps online at the same time. Without stress testing, it can be hard for game developers to predict if their servers are going to hold up when everybody hops on the game at the same time. This is especially true for more popular titles that have a lot of player demand.
Think of when a new show comes out on Netflix and everybody jumps on to watch it at the same time. Netflix doesn’t run as smooth because of the service demand. The same thing applies to video games.
Companies in the video game industry will hold a public beta. They’ll give access to the game before the final version is officially released so players can play it and test the game out. As a player, you get to demo the game and decide if you’d like to buy the final game or not.
For the developer, these public betas give them a stress test of your game. They get to test out their servers and say “Ok this many people are on. Our servers can handle this many people. Let’s take this information and project how many people are going to buy our game. And multiply this many people so when it does come out and everybody jumps on at the same time, we’re not having server issues.”
Stress testing is an effective method that game developers use to make sure their game is running on day one. Use stress tests to your advantage to determine your community’s anticipation for the game so you can deliver a better launch day experience for them.

Esports Media and League Marketing: Marketing Analytics & Data

 “So much of marketing around esports is done very differently than it is around traditional consumer experiences or traditional consumer products,” Explains Wim Stocks. “Using influencers and building influencer involvement with a particular campaign is a special set of understandings. That’s a really important role.”

“For us, it’s analytics. A huge part of our business from how we improve our events to how we improve our player experiences are all derived from the analytics around an event, a player’s participation in the event, what our stream looked like, how we’ve engaged an audience for our streams. Those are all very analytics driven, and those are huge opportunities in the esports space.”

“How does one incorporate data and what is the importance of data and knowing it and knowing the importance of it, etc. within our business landscape?” Jonathan Sumers asks. “It’s extremely important because in the digital world one of the benefits of digital and social media in general when we speak to partners and potential partners is the measurability the fact that you can track it. You can target it. You can measure it.”

“It provides all that information. I tell people all the time that the analytics debate in traditional sports is funny. It’s been happening over the most recent years, where people feel as if you either are an analytics person 100% or you’re an old-school iTest person.”

“Obviously, the answer is somewhere in between, right? Numbers and data are information. Information is power. The more information you have, the more leverage you have, the better position you’re going to be in in any circumstance, personal or professional,” Says Sumers.

“If we can gather as much data, whether it be performance of our social post for our partners or nonbranded posts or how many viewers we have per stream or how long they watch per stream or how many unique viewers, etc. that’s all crucial to the story we’re telling as we go into these partnership meetings and other meetings because they tell the story of our brand.”

“If you’re going to hold a traditional sporting event, and your venue holds 20,000 people, you can’t hold the game and not tell people afterwards how many fans showed up. You scroll to the bottom of that box where it tells you the attendance of every game. Numbers, data, and information are crucial across the board and even more so in esports because it is a digital-first property.”