I definitely think that organizations need to be able to identify who their target markets are and understand that they’re very different. I think as we are progressing, we’re starting to see that there are some very big differences in fans based on generational contrasts. For example, Millennials and Gen Z fans are consuming sports in a much different way than previous generations like Gen X or Baby Boomers. Instead of actually sitting down and watching full games, we find that Millennials and Gen Z’s are more inclined to watch really short snippets. They just want to see highlights. A lot of what they’re doing is digital so they’re looking at their phones or looking at an iPad to get their information, which means it might be coming in from an app and alerting them via notifications.
They are not necessarily watching sport in the same way, where they sit down in front of the TV for three hours to watch a game. Instead, they’ll get quick highlights and snippets here and there. It’s really important for sports management and organizations to be able to understand those consumption patterns and habits so they can package their sport in a way that reaches all fans. We still have generations who want to watch that full game, but I think it’s also very important for organizations to understand how they can still get fans to attend games. Depending on the market and the location, it could take hours out of a person’s day just to travel to the stadium, attend the event, and get home afterward. It is important to find easier ways for that to take place for people to be able to get there and then make sure that when they’re actually there, they have a lot of different entertainment options. In actuality, it can be an all-day event for that fan.
Online Sports Management Education and Consumer Statistics
In today’s world where we have so much more technology, it’s much easier for organizations to track who their fans are. If someone buys a ticket online, or if they buy it through a mobile device and use the electronic ticket, organizations are able to track who that customer is as well as the demographic information about them. Additionally, they can sometimes follow what they’re buying at the stadium if they’re making their purchases through the app.
A lot of teams and a lot of stadiums are now moving to have specific apps that fans can use, and that all helps to track and understand who those consumers are. Sports management education tells us the other great thing about mobile ticketing is that if someone purchases a ticket and then sells it, it allows them to track when the transaction took place, who sold a ticket, and who purchased it. When that scenario happened in the past on the secondary ticket market, teams never knew who those consumers actually were that were in the seats. Now, they can continue to track and have the most accurate data about their fans.
Another one of the nice things with digital is that it allows for more personalization. For example, an organization might be promoting something, but they’re also able to have a one on one interaction with fans. Basically, if a fan sees a promotional post on social media, they can type a response and the organization might respond back to them. The same thing is happening with athletes, where there’s this much deep connection now between athletes and fans, but also sport organizations and fans because there’s so much opportunity for two-way communication.
