At one point, there was a football game televised on NBC between the Oakland Raiders and the New York Jets, and the game took place in Oakland. Going into the fourth quarter, it looked like the Jets were going to win. However, fans are obviously very passionate about their teams, and they want to see a game to its conclusion.
Well, the game had gone on for pretty long, and NBC was scheduled to show the children’s film, “Heidi.” So, they cut the game short. They stopped showing the game in order to show this children’s TV movie, and fans who were watching from home were livid about it. They flooded the switchboard at NBC. Some people were even actually calling the police department to report this because they were that angry and wanted to see the end of that game.
NBC didn’t really know what to do as they hadn’t even been in this situation before. So, during the movie, they put a little ticker at the bottom of the screen that told viewers that the Raiders had actually won the game. They had come back and scored 21 points in the fourth quarter to beat the Jets. So at that point, fans at least got to know the outcome. However, they were outraged that they weren’t able to watch the end of the game.
This event was monumental in sports media history because afterward NBC installed what they called “Heidi phones.” Basically, they had additional phone lines so that their staff could communicate with one another if this kind of issue ever were to occur again. They did this because communication was a part of the problem. Because the switchboard had been completely flooded, they weren’t able to communicate with each other.
That was one impact of the event. The second impact was that the NFL then wrote into their TV contracts that every game had to be shown to its full conclusion and that the station could never cut in and do something like that again. After that, other leagues followed suit with their own contracts. This is really an example of the legitimization of sports in society and how important something simple like watching a game on TV during the regular season really is to people.
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